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Question 1

What do Processes produce as a result of their operation?

Options :

A : Organizational structures

B : Behavioral aspects

C : Service capabilities

D : IT goals

Answer: C

Question 2

Which is NOT a purpose of the Process Reference Model?

Options :

A : Forms the basis of a process capability assessment for the Capability Dimension

B : Provides the mechanism whereby defined Process Assessment Models ire related to the measurement framework

C : Provides the basis for one or more Process Assessment Models

D : Provides the basis to undertake an assessment on the process dimension

Answer: B

Question 3

When can Enabler Goals be identified?

Options :

A : Once the stakeholder needs have been agreed

B : Immediately following the development of the Enterprise Goals

C : When the mapping of the Enterprise Goals to the IT-Related Goals is completed

D : When the balance has been decided between benefit realization and risk and resource optimization

Answer: A

Question 4

Which principle is key for the governance and management of enterprise IT?

Options :

A : Managing IT Operations

B : Insure Resource Optimization

C : Enabling a Holistic Approach

D : Managing Information

Answer: C

Question 5

Which mechanism can define and implement policies within their span of control?

Options :

A : Organizational structures

B : Process practices

C : Governance framework

D : Rules and Norms

Answer: A