Question 1

Which two statements are correct regarding the characteristics of an SLA window?

Options :

A : An SLA window indicates when an activity should be completed.

B : An SLA window indicates how long an activity should take to complete.

C : An SLA window indicates that there is enough time available within it to perform an activity.

D : An SLA window indicates when an activity should start.

Answer: A,D

Question 2

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.The resource has no work skills designated on his or her record, but qualifies for that activity in all othercategories.How does routing handle the assignment of this activity?

Options :

A : Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.

B : Routing allows the activity to be assigned to that resource.

C : Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

D : Routing fails with a "no resource with required work skills" error.

Answer: C

Question 3

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

Options :

A : A given launch condition can be assigned to multiple message scenarios simultaneously.

B : A given launch condition can only be assigned to one message scenario at a time.

C : A given message scenario can only include one launch condition at a time.

D : A given message scenario can include multiple launch conditions simultaneously.

Answer: B,D

Question 4

A customer is using the following within the "get_capacity" request of the SOAP Capacity API2017-05-102017-05-15generalGiven the body of the request, which statement is true regarding the dates that will be returned in the response?

Options :

A : The customer will obtain results for dates May 10th and May 15th.

B : The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C : Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D : The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

Question 5

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'OtherActivities'.Which describes the 'Other Activities' that contribute to the values displayed in that column?

Options :

A : activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B : non-scheduled activities that exist within the Capacity Area bucket

C : activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

D : non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

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