Question 1

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options :

A : Define activity and/or resource assignment preferences within Routing Plans.

B : Display only certain users within the Users screen.

C : Restrict the number of activities that appear on resources' routes.

D : Display only certain resources within the Daily view.

E : Display only certain activities or resources within the List View.

Answer: A,D,E

Question 2

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). SmartLocation stores the times from incoming coordinates in UTC.To ensure that an external system sending the coordinates addresses the offset between the local time andUTC, which element within a Smart Location API "set_position" request would be correct?

Options :

A : 2017-04-07T14:40:00-0500

B : 2017-04-07T14:40:00Z

C : 2017-04-07T14:40:00ET

D : 2017-04-07T14:40:00-05:00

Answer: C

Question 3

Which two statements are correct regarding the characteristics of an SLA window?

Options :

A : An SLA window indicates when an activity should be completed.

B : An SLA window indicates how long an activity should take to complete.

C : An SLA window indicates that there is enough time available within it to perform an activity.

D : An SLA window indicates when an activity should start.

Answer: A,D

Question 4

A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of theircurrent location. .What configuration setting is required to support this 10-mile restriction?

Options :

A : Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.

B : Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.

C : Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.

D : Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

Answer: C

Question 5

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the DispatchConsole wfien a resource has not activated their route by their exact shift start time. An email notificationshould also be generated and sent to the resource's supervisor.Which two options are correct regarding how this requirement is supported?

Options :

A : Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute

C : A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: A,B

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