Question 1

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).

Options :

A : Turn it off and disconnect all power sources.

B : Submit an emergency request to the local facilities manager.

C : Check for foreign objects, liquid spills, and internal damage.

D : Contact the vendor and submit a return request.

E : Remove the device from the MDM.

F : Try an alternate AC adapter.

Answer: A,C

Question 2

A drive for a RAID 1 array fails. Users are concerned that information could be lost. Which of the following is the best way to manage the situation?

Options :

A : Repairing and reinstalling the defective disk to recover any files

B : Discarding the defective disk without further action

C : Replacing the defective disk and syncing the new one so that all files are retained

D : Finding the latest backup of the legacy server and restoring it to transfer the files

Answer: C

Question 3

A user only has access to basic printer functions. A technician notices that the advanced printer features are missing. Which of the following actions will fix this issue?

Options :

A : Modifying the printer settings and rebooting the printer

B : Installing the drivers from the printer's manufacturer

C : Restarting the OS and attempting to reprint the document

D : Applying the OS-provided patches for the printer

Answer: B

Question 4

Which of the following can a user utilize to share their mobile phone connection with their laptop?

Options :

A : IR

B : NFC

C : Wi-Fi Direct

D : Tethering

Answer: D

Question 5

A technician needs to prepare a conference room for a meeting. The technician connects the laptop to the LCD projector and audio system, and then verifies the connectivity of each device. The meeting begins, but the visual presentation suddenly cuts off 30 minutes later. The audio continues to play without interruption. The technician brings in a backup laptop and connects it to the projector. The meeting continues without issue for 15 minutes until the presentation suddenly cuts off again. Which of the following should the technician do to resolve this issue?

Options :

A : Check the laptop's audio output

B : Verify the input source

C : Examine the display for burn-in

D : Inspect the cables for damage

E : Clean or replace the filter

Answer: E

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