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Question 1

A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?

Options :

A : Perform a full factory reset.

B : Check and clean the rollers.

C : Change all the ink or toner cartridges.

D : Replace the fuser.

Answer: B

Question 2

A technician is setting up a new SOHO wireless router. According to security best practices, which of the following should the technician do first?

Options :

A : Enable encryption.

B : Assign a static IP.

C : Change the default password.

D : Reset the router.

Answer: C

Question 3

After troubleshooting a computer's connectivity, the network team determines there is a portmapping issue. After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?

Options :

A : Convert the patch cable to a crossover cable.

B : Test the patch cable from the computer to the network closet.

C : Verify the length of the patch cable meets current standards.

D : Replace the patch cable from the device to the wall.

Answer: B

Question 4

A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost-effectively?

Options :

A : Replace the keyboard.

B : Replace the key switch

C : Replace the circuit board.

D : Replace the keycap

Answer: B

Question 5

Which of the following is a benefit of using a VLAN?

Options :

A : It minimizes collision domains.

B : It provides private access to cloud resources.

C : It increases network address space.

D : It enables secure network segmentation.

Answer: D