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Question 1

Which criterion can be used to control supervisor workflows?

Options :

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 2

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

Options :

A : serial interfaces

B : vty ports

C : loopback interfaces

D : console ports

E : Fast Ethernet interfaces

Answer: B,D

Question 3

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

Options :

A : Telnet

B : SSH

C : HTTP

D : FTP

Answer: B

Question 4

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

Options :

A :

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B :

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C : Any user assigned to the System Application User can access the administration console.

D :

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E :

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Answer: A,D

Question 5

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Options :

A : SRTP Refer

B : Release VXML Trunk Transfer

C : CCE Managed Transfer

D : CUCM Destination Transfer

E : SIP Refer

Answer: C,E