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Question 1

What is the purpose of a small company using a protocol analyzer utility to capture network traffic on the network segments where the company is considering a network upgrade?

Options :

A : to capture the Internet connection bandwidth requirement

B : to identify the source and destination of local network traffic

C : to establish a baseline for security analysis after the network is upgraded

D : to document and analyze network traffic requirements on each network segment

Answer: D

Question 2

Which criterion can be used to control supervisor workflows?

Options :

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 3

What are two usages for Call Studio Database lookup? (Choose two.)

Options :

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 4

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

Options :

A : serial interfaces

B : vty ports

C : loopback interfaces

D : console ports

E : Fast Ethernet interfaces

Answer: B,D

Question 5

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

Options :

A : 50

B : 300

C : 400

D : 150

Answer: B