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Question 1

What BEST describes the purpose of analyzing risk?

Options :

A : To assess impact and urgency

B : To assess impact and probability

C : To review remediation planning

D : To review transition planning

Answer: B

Question 2

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

Options :

A : Following a full change advisory board (CAB) to resolve any outstanding agenda items.

B : During peak or holiday periods when emergencies are more likely to occur.

C : In an emergency when it is not possible to convene a full CAB.

D : Outside the normal working hours of the business unit.

Answer: C

Question 3

Check, Act and Plan are three of the stages of the Deming Cycle.

Which is the fourth?

Options :

A : Do

B : Perform

C : Implement

D : Measure

Answer: A

Question 4

Which one of the following is NOT a characteristic of a process?

Options :

A : It is measurable

B : It delivers specific results

C : It responds to specific events

D : It structures an organization

Answer: D

Question 5

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Options :

A : Availability management

B : Capacity management

C : Design coordination

D : Release management

Answer: C