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Exam Code: 58
Exam Questions: 328
ITIL 2011 Foundation
Updated: 09 Oct, 2026
Viewing Page : 1 - 33
Practicing : 1 - 5 of 328 Questions
Question 1

Where would you expect incident resolution targets to be documented?

Options :
Answer: A
Question 2

How many people should be accountable for a process as defined in the RACI model?

Options :
Answer: B
Question 3

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

Options :
Answer: C
Question 4

Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

Options :
Answer: A
Question 5

Which one of the following can help determine the level of impact of a problem?

Options :
Answer: B
Viewing Page : 1 - 33
Practicing : 1 - 5 of 328 Questions

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