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Question 1

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

Options :

A : employee satisfaction

B : sustainability

C : credibility

D : cost efficiency

E : risk management

Answer: A,D

Question 2

What is the main purpose of CCW-R?

Options :

A : to factor customer ATR, up sell and attrition

B : to allow customers and partners to download renewal data

C : to allow customers and partner store new software subscriptions and service contracts from one tool

D : to capture partner and customer billing preferences

Answer: C

Question 3

Which steps to develop a renewal quote are valid?

Options :

A :

Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.

B :

Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity

C : Ask the customer for Renewal data, Evaluate new requirement, Quote new services.

D : Position the new technology, create a Quote, Order the Quote.

Answer: A

Question 4

Which of the following are examples of Churn? (Choose two.)

Options :

A : Customer renews contract

B : Increased discount to save renewal

C : Customer reduces Service level on software EA

D : Customer upgrades service level

Answer: B,C

Question 5

Which services are contained in the CX portfolio?

Options :

A : Support Services, Business Critical Services, Professional Services and Managed Services

B : Support Services, Business Critical Services and Professional Services

C : Support Services and Business Critical Services

D :

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Answer: D