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Question 1

Which adoption barrier results from failing to identify key stakeholders?

Options :

A : lack of resources

B : missing value of product roadmap

C : additional training requirements

D : fragmented purchase

Answer: A

Question 2

Which steps to develop a renewal quote are valid?

Options :

A :

Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.

B :

Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity

C : Ask the customer for Renewal data, Evaluate new requirement, Quote new services.

D : Position the new technology, create a Quote, Order the Quote.

Answer: A

Question 3

What is the main purpose of CCW-R?

Options :

A : to factor customer ATR, up sell and attrition

B : to allow customers and partners to download renewal data

C : to allow customers and partner store new software subscriptions and service contracts from one tool

D : to capture partner and customer billing preferences

Answer: C

Question 4

Which action can a Renewals Manager take to drive value in the account?

Options :

A : Removing adopt on barriers.

B : Def ne the account forecast.

C : Manage and mitigate renewal risk.

D : Align partners on training.

Answer: C

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : lack of common features

B : lack of communication

C : limited telemetry

D : purchase policy process

E : business misalignment

Answer: B,E