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Question 1

Which statement best describes an Accelerator?

Options :

A : An on-call service for customer support

B : A one-on-one deep dive on network issues

C : A one-on-one coaching engagement covering specific use cases

D : A hosted one-to-many educational webinar with live expert Q and A

Answer: C

Question 2

Which services are contained in the CX portfolio?

Options :

A : Support Services, Business Critical Services, Professional Services and Managed Services

B : Support Services, Business Critical Services and Professional Services

C : Support Services and Business Critical Services

D :

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Answer: D

Question 3

What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)

Options :

A : $1,200

B : $10,000 divided by 12

C : $10,000

D : 10% of $10,000

Answer: B

Question 4

The Customer Success Manager works closely with the customer to identify the desired business outcomes and together agree on milestones and KPIs.

Options :

A : TRUE

B : FALSE

Answer: A

Question 5

What option lists the three core operational elements of all business?

Options :

A : People, Process, Technology

B : Critical Success Factors, Strategies, Buildings

C : Technology, People, QSRs

D : People, Process, Programs

Answer: A