Question 1

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

Options :

A : D8

B : D7

C : D6

D : D5

Answer: C

Question 2

Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is true?

Options :

A : An RTP media stream will always bypass an SBCE.

B : An RTP media stream will only flow through the SBCE if it is encrypted.

C : An RTP media stream will transcode the codec as it flows the SBCE.

D : An RTP media stream will typically flow through the SBCE.

Answer: C

Question 3

A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to

confirm that the telephones are not supported and do not integrate with Communication Manager or Session

Manager.

Which two pre-implementation steps were omitted? (Choose two.)

Options :

A : Establish connectivity.

B : Test all third-party equipment and software.

C : Provide accurate licensing specification.

D : Access support.avayA.com to verify customer systems compatibility.

E : Upgrade Communication and Session Manager.

Answer: A,C

Question 4

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Options :

A : It is eight steps that guarantee a logical way to isolate an issue.

B : It is eight steps that ensure a faster time to resolution.

C : It is eight steps used to guarantee systems are operational after an implementation.

D : It is eight steps that define how to escalate third-party integration issues.

E : It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Answer: A

Question 5

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session

Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST

headers.

What needs to be changed in SBCE to make this happen?

Options :

A : In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.

B : In SBCE GUI, navigate to Global Profiles > Server Configuration. Edit the Session Manager server entry to set “Overwrite Domain Name”.

C : In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

D : In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low

Answer: C

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