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Question 1

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Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your

New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After

setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

Options :

A : Step 8 in Denver should be a busy command.

B :

The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.

C : The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.

D :

The wait-time command in step 3 in Denver is considered a call acceptance command and allowing

calls to Interflow.

Answer: B

Question 2

Which component provides audio support in Avaya Aura® Call Center Elite?

Options :

A : Communication Manager

B : Avaya Aura® Media Server

C : S8300 Server Blade

Answer: B

Question 3

In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should you

take?

Options :

A :

Create a class of service (COS) for the dialing features.

B : Create a class of restriction (COR) for calling privileges.

C : Create a class of restriction (COR) for the feature access code.

D : Create a class of service (COS) for a collection of feature access codes.

Answer: B

Question 4

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options :

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 5

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

Options :

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B