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Question 1

Which component provides audio support in Avaya Aura® Call Center Elite?

Options :

A : Communication Manager

B : Avaya Aura® Media Server

C : S8300 Server Blade

Answer: B

Question 2

In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should you

take?

Options :

A :

Create a class of service (COS) for the dialing features.

B : Create a class of restriction (COR) for calling privileges.

C : Create a class of restriction (COR) for the feature access code.

D : Create a class of service (COS) for a collection of feature access codes.

Answer: B

Question 3

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS

environment? (Choose two.)

Options :

A : The agents are on calls from another split.

B : The agents are on outgoing calls.

C :

The agents are dialing a number to place a call or activate a feature.

D : An ACD call is ringing at their telephone.

E :

The agents have pressed their aux work button.

Answer: C,D

Question 4

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Options :

A :

Vector Routing Table

B : Business Schedule Table

C :

Service Hours Table

D :

Policy Routing Table

Answer: C

Question 5

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the

remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top

two positions of the queue.

Which command would be entered in the vector to accomplish this?

Options :

A : route-to number 9581234 with cov y if interflow-gpos>=2

B : route-to number 9581234 with cov n if interflow-gpos<2

C : route-to number 9581234 with cov n if interflow-gpos<=2

D : route-to number 9581234 with cov y if interflow-gpos=2

Answer: C