Question 1

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

Options :

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 2

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Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your

New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After

setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

Options :

A : Step 8 in Denver should be a busy command.

B :

The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.

C : The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.

D :

The wait-time command in step 3 in Denver is considered a call acceptance command and allowing

calls to Interflow.

Answer: B

Question 3

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options :

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 4

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Options :

A : Service Observing Listen Only Access Code

B : COR – Restriction Override set to all

C : Telecommuter

D : Service Observing (Remote/By FAC)

Answer: A,D

Question 5

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Options :

A :

Vector Routing Table

B : Business Schedule Table

C :

Service Hours Table

D :

Policy Routing Table

Answer: C

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