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Question 1

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose

two.)

Options :

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 2

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Options :

A :

Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 3

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 4

Which two vector variable types are strictly global in scope? (Choose two.)

Options :

A : stepcnt

B : dow

C : value

D : ani

E : collect

Answer: A,C

Question 5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel

system.

Which three core server applications require manual configuration during the installation process? (Choose

three.)

Options :

A : Media Director

B : Call Routing Server

C :

Interaction Data Server

D : Web Chat for IIS

E : Email Media Store

Answer: A,B,C