Question 1

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device

Monitor Failure”.

What should you advise the customer to do?

Options :

A : Check the License Director configuration and ensure the service is running

B : Restart and Stop the Media Director to resolve the error

C : Check the Media Director configuration and Avaya Aura® Communication Manager

D : Check the device exists in Communication Manager and that it is added in the AES Security database

Answer: D

Question 2

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B :

Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C :

The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 3

7492-X-page36-image4

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options :

A : 876549432

B : 3876

C : 9432

D : 87654

Answer: A

Question 4

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose

two.)

Options :

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 5

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Confidently Practice Online with Free 74920T Exam Cram

Buying Options: