Question 1

The supervisor of the support hunt group needs to review the call recordings made for this group,

but currently only has access to recorded calls for the supervisors own account.

To allow reviewing of the support hunt group recordings, what needs to be done?

Options :

A :

Using the Manager application, edit the User by enabling œReplay All Recordings and adding the support group to the œReplay Recordings For list on the User Portal tab.

B :

Using the Manager application, edit the User by enabling œReplay All Recordings and add the support group to the œReplay Recordings For list on the Voice Recording tab.

C :

Using the Manager application, edit the Support group by adding the user to the œReplay Recordings list on the Members tab.

D :

Using the Manager application, edit the support group by enabling œReplay All Recordings and adding the user to the œReplay Recordings For list on the Voice Recording tab.

Answer: B

Question 2

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users. Where should this function be enabled?

Options :

A : on the User Telephony configuration

B : on the Short Code configuration

C : on the ARS table configuration

D : on the System Telephony configuration

Answer: B

Question 3

When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors. Which step is needed to see the errors that are causing this warning message?

Options :

A :

In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.

B :

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.

C : In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.

D : Use the System Monitor application to view the configuration errors.

Answer: C

Question 4

What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?

Options :

A : Biometric authentication

B : Firewall authentication

C : Two-factor authentication

D : Captcha authentication

Answer: C

Question 5

Where is the TCP Streaming Tool located?

Options :

A : In the System Status Application (SSA)

B : In the Monitor Application

C : In the Manager Application

D : In the Web Manager Application

Answer: B

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