Question 1

A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

Options :

A : Improper configuration of the system Locale.

B : High level is set on Incoming Call Route.

C : Ring delay is not configured on system telephony settings.

D : IP Office is not receiving the ICLID from PSTN.

Answer: D

Question 2

A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory. What is the recommended method to achieve this while ensuring data integrity and minimal effort?

Options :

A : Manually copy and paste all contacts from Outlook to the personal directory.

B : Import the Outlook contacts using a .csv format and configure the synchronization settings.

C : Integrate the IP Office with Outlook using the Avaya Outlook Plugin.

D :

Add each Outlook contact individually into the personal directory and verify them against the original source.

Answer: B

Question 3

When creating an Avaya IP Officeâ„¢ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

Options :

A : H.323

B : SIP

C : SM

D : Avaya IP Officeâ„¢ Line (SCN)

Answer: D

Question 4

If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

Options :

A : Use the System Status Application (SSA) to see the user to which the call is ringing.

B : Use Customer Call Status (CCS) to see the user to which the call is ringing.

C : Capture a System Monitor trace and escalate to Avaya for analysis.

D : Wait until the system is idle and place test calls to listen to the ringing phone.

Answer: B

Question 5

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users. Where should this function be enabled?

Options :

A : on the User Telephony configuration

B : on the Short Code configuration

C : on the ARS table configuration

D : on the System Telephony configuration

Answer: B

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