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Exam Code: 820-605
Exam Questions: 180
Cisco Customer Success Manager
Updated: 22 Sep, 2026
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Practicing : 1 - 5 of 180 Questions
Question 1

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

Options :
Answer: C

Question 2

What is the purpose of capturing moments of success with a customer?

Options :
Answer: B

Question 3

What is the order of the key elements of process improvement for Customer Success?

Options :
Answer: B

Question 4

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :
Answer: B,D

Question 5

What are two barriers to adoption within an organization? (Choose two.)

Options :
Answer: A,C

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Practicing : 1 - 5 of 180 Questions

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