Question 1

How are operating expenses (OpEx) different from capital expenses (CapEx)?

Options :

A : OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B : OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C : OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D : OpEx has depreciation, while there is no deprecation with CapEx.

Answer: C

Question 2

What is the purpose of capturing moments of success with a customer?

Options :

A : expanding the purchased solution

B : recognizing the value of the engagement

C : renewing the contract and subscription

D : validating deployment of the solution

Answer: B

Question 3

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Options :

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 4

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Options :

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 5

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

Options :

A : KPI that will be improved by the new product solution

B : current existing products that are being displaced by the solution

C : current configuration guide of the product solution

D : product use case that will achieve the desired outcome

Answer: D

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