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Question 1

Which definition of a use case is true?

Options :

A : comparison of the marketing description of what a product does to the customer-s experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 2

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Options :

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Question 3

Which scenario represents a use case expand opportunity?

Options :

A : usage KPIs are on target entering the fourth quarter

B : supplementary training sessions are organized on existing features

C : solution management team adds headcount

D : endpoint security solution extended to cover data center servers in addition to laptops

Answer: D

Question 4

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Options :

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 5

Which activity should happen after successful customer value realization?

Options :

A : Publish a case study that presents the customer success story.

B : Identify lessons learned and see how the engagement time can be shortened.

C : Fully engage in a feature planning session for the future.

D : Review usage, potential roadblocks, and bottlenecks to product engagement.

Answer: B