Question 1

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement?

Options :

A : Create a page layout for each category and filter the Lead Source field based on category.

B : Create a dependency between the Product Category field and Lead Source field.

C : Create business processes and record types for each of the three product categories.

D : Create a single business process, then create record types for each product category.

Answer: B

Question 2

Sales Reps receive a 5% commission on all Opportunities that are closed/won. You need to add new fields on the Opportunity to calculate and show both the Commission Amount owed to the Sales Rep, along with the Remaining Amount that will go to the Company. What type of field can accommodate both of these values?

Options :

A : Text field

B : Currency field

C : Formula field with a Return Type of Currency

D : Number field

Answer: C

Question 3

What is the maximum number of page layouts that can be assigned to a single record type in Salesforce?

Options :

A : 1

B : 2

C : 5

D : There is no maximum limit

Answer: D

Question 4

You have created a custom field on a standard object in Salesforce and now want to delete the field. Which of the following is true about deleting fields on standard objects?

Options :

A : Deleting a field on a standard object is not possible

B : Deleting a field on a standard object can cause data loss

C : Deleting a field on a standard object does not affect any data

D : Deleting a field on a standard object is the same as deleting a field on a custom object

Answer: B

Question 5

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.

Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D

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