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Question 1

An administrator is asked to create a report to calculate the year-over---year changed in the dollar amount of a company's opportunities.

What reporting tool should be used to complete this request?

Options :

A : A row-level formula to compare amounts grouped by year.

B : A joined report with two report blocks for each year

C : A custom summary formula with PARENTGROUPVAL function

D : A custom summary formula with the PREVGROUPVAL function.

Answer: D

Question 2

A support agent needs to review a customer’s past interactions with the company.

Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?

Options :

A : Service Console

B : Case Feed

C : Live Agent

D : Omni-Channel

Answer: B

Question 3

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.

What should the administrator consider about the order of execution for flows?

Options :

A : The flow type will determine the order of execution.

B : The last created date of the flow will determine the order.

C : The order of flow execution is unpredictable.

D : The flows will execute in alphabetical order based on their names.

Answer: C

Question 4

When creating or modifying dashboard components, which of the following options is available to change the way data is presented in the component?

Options :

A : Grouping

B : Sorting

C : Formatting

D : Filters

Answer: C

Question 5

When creating or modifying dashboard components, which of the following options is available to specify the data to be included in the component?

Options :

A : Filters

B : Grouping

C : Sorting

D : Formatting

Answer: A