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Question 1

A user in your organization’s sales department has requested access to view all opportunities owned by users under them in the role hierarchy.

Which sharing control should you implement to meet this requirement?

Options :

A : Sharing rules

B : Account teams

C : Role hierarchy

D : Manual sharing

Answer: C

Question 2

Universal Containers requires a different Lightning page to be displayed when Accounts are

viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

Options :

A : Update page layout assignments.

B : Define multiple record types.

C : Assign Lightning pages as app default.

D : Create different user profiles.

Answer: C

Question 3

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.

Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D

Question 4

Which three aspects of standard fields should an administrator customize?

Choose 3 answers

Options :

A : Picklist Values

B : Help Text

C : Field history tracking

D : Decimal Places

E : Field name

Answer: A,B,D

Question 5

A user reports that they are unable to log in to Salesforce. You check their User Record and see no login attempts for them today. What is the user likely doing wrong? (select 2)

Options :

A : The user is attempting to log in to the wrong location, such as a Sandbox at test.salesforce.com instead of a Production instance at login.salesforce.com

B : The user is entering the wrong Username for themselves.

C : The user-s account has been de-activated or frozen.

D : The user is entering their Password incorrectly and have locked themselves out.

Answer: A,B