Question 1

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

Options :

A : The Case record type is missing Closed as a picklist value.

B : The Close Case page layout must be used to close a case.

C : The Show Closed Statuses m Case Status Field checkbox is set to the default.

D : The Support Process being used omits Closed as a status choice.

Answer: D

Question 2

You have received a list of 25,000 lead records, which you suspect contain a high percentage of duplicate records. What is the best tool to use to import these records, and avoid introducing duplicates into your system?

Options :

A : Data Loader

B : Data Import Wizard

C : Data Export

D : Custom Visualforce page

Answer: B

Question 3

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,

and there can be multiple design for one product across various stages.

Which two steps should the administration configure to meet this requirement?

Choose 2 answers

Options :

A : Create a Custom Object for shoe design.

B : Configure a Custom Lookup Field for shoe design on the product object.

C : Add a custom master detail field for shoe design on the Product Object.

D : Use the Standard Object for designs.

Answer: A,C

Question 4

A user reports that they are unable to log in to Salesforce. You check their User Record and see no login attempts for them today. What is the user likely doing wrong? (select 2)

Options :

A : The user is attempting to log in to the wrong location, such as a Sandbox at test.salesforce.com instead of a Production instance at login.salesforce.com

B : The user is entering the wrong Username for themselves.

C : The user-s account has been de-activated or frozen.

D : The user is entering their Password incorrectly and have locked themselves out.

Answer: A,B

Question 5

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce

mobile app.

Which two types of pages could an administrator build and customize using the Lightning App Builder?

Choose 2 Answers

Options :

A : User Page

B : Dashboard page

C : App page

D : Record Page

Answer: C,D

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