Question 1

In a support organization, you want to automatically update the case status to “Escalated” when the case has not been resolved within the specified time frame.

Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: A

Question 2

A new VP has joined the organization and requested access to all records owned by the sales reps that report to him/her.

Which of the following actions should the Salesforce Admin take to meet this requirement using the hierarchy feature in the sharing model?

Options :

A : Create a role hierarchy and add the VP to the appropriate role

B : Create a public group and add the VP and all sales reps that report to him/her

C : Create a sharing rule and share all records owned by sales reps reporting to the VP

D : Create a criteria-based sharing rule and share records owned by sales reps with the VP based on their role in the hierarchy

Answer: A

Question 3

When should you, as a System Administrator, consider using the AppExchange?

Options :

A : When you need to submit a case to Salesforce support.

B : When you wish to submit an enhancement idea to Salesforce.

C : When you need to purchase additional Salesforce licenses for new users in your org.

D : When standard Salesforce functionality needs to be extended for features that are beyond either your time or ability to create.

Answer: D

Question 4

The VP of Marketing has purchased a list of 49,000 Leads that need to be imported into Salesforce. Which Data Import tool is best suited for importing these records?

Options :

A : Workbench

B : None of the Above

C : Data Loader

D : Data Import Wizard

Answer: D

Question 5

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error

messages are confusing but could be resolved if the users entered more information on the account

before starting the flow.

How should the administrator address this issues?

Options :

A : Remove validation rules so that the users are able to process without complete records.

B : Create a permission set to allow users to bypass the error.

C :

use a fault connector and display a screen with text explaining what went wrong and how to correct

it.

D : Uncheck the end user Flow Errors box in setup.

Answer: C

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