Question 1

Choose 1 option.

Universal Containers needs to restrict access to refund processing actions so only customers with Active

account status can initiate refunds.

How should an Agentforce Specialist apply the restriction deterministically?

Options :

A : Create a Flex Prompt Template that has instructions to check for account status.

B :

Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.

C : Include step-by-step instructions at the topic level and action level explaining the rules and examples.

Answer: B

Question 2

Choose 1 option.

Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.

Which Testing Center feature meets that need?

Options :

A : Al-generated synthetic test utterances based on natural language variations

B : Uploading only a small set of manually written prompts

C : Relying on live customer logs to capture phrasing diversity after deployment

Answer: A

Question 3

Choose 1 option.

What is an Agentforce Specialist able to do when the ‘Enrich event logs with conversation data’ setting in the

Agentforce configuration is enabled?

Options :

A : View the user click path that led to each agent action.

B : View session data including user input and agent responses for sessions.

C : Generate details reports on all agent conversations over any time period.

Answer: B

Question 4

An Agentforce wants to use the related lists from an account in a custom prompt template.

What should the Agentforce Specialist consider when configuring the prompt template?

Options :

A : The text encoding (for example, UTF-8, ASCII) option

B : The maximum number of related list merge fields

C : The choice between XML and JSON rendering formats for the list

Answer: B

Question 5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

Options :

A : Generation is grounded with conversation context, Knowledge articles, and cases.

B : Generation is grounded with existing conversation context only.

C : Generation is grounded with conversation context and Knowledge articles.

Answer: A

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