Question 1

Choose 1 option.

Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web

experience. UC uses a

Digital Experience site and wants to enable messaging for logged-in users. The customer needs to pass the

membership number

to the agent for which a pre-chat variable is available.

What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and

Web?

Options :

A : Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.

B : Create an Omni-Channel flow that routes messages to the agent.

C : Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.

Answer: B

Question 2

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

Options :

A : Case Summaries

B : Service Replies

C : Case Escalation

Answer: B

Question 3

Universal Containers wants its AI agent to answer customer questions with precise and up-to-date information. How does an Agentforce Data Library simplify and enable this?

Options :

A :

It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.

B :

It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.

C :

It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.

Answer: B

Question 4

What is the importance of Action Instructions when creating a custom Agent action?

Options :

A : Action Instructions define the expected user experience of an action.

B : Action Instructions tell the user how to call this action in a conversation.

C : Action Instructions tell the large language model (LLM) which action to use.

Answer: A

Question 5

Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon

Web Services (AWS).

What should the team use to access externally-hosted models in the Salesforce Platform?

Options :

A : Model Builder

B : App Builder

C : Copilot Builder

Answer: A

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