Question 1

Choose 1 option.

Universal Containers needs to restrict access to refund processing actions so only customers with Active

account status can initiate refunds.

How should an Agentforce Specialist apply the restriction deterministically?

Options :

A : Create a Flex Prompt Template that has instructions to check for account status.

B :

Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.

C : Include step-by-step instructions at the topic level and action level explaining the rules and examples.

Answer: B

Question 2

What is the importance of Action Instructions when creating a custom Agent action?

Options :

A : Action Instructions define the expected user experience of an action.

B : Action Instructions tell the user how to call this action in a conversation.

C : Action Instructions tell the large language model (LLM) which action to use.

Answer: A

Question 3

An administrator wants to check the response of the Flex prompt

template they've built, but the preview button is greyed out.

What is the reason for this?

Options :

A : The records related to the prompt have not been selected.

B : The prompt has not been saved and activated,

C : A merge field has not been inserted in the prompt.

Answer: A

Question 4

A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

Options :

A : Einstein Sales Assistant

B : Prompt Builder

C : Einstein Lead follow-up

Answer: B

Question 5

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Options :

A : Agent Action: Summarize Record

B : Agent Action: Find Similar Opportunities

C : Agent Action: Draft or Revise Sales Email

Answer: C

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