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Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time
with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?
An Agentforce wants to use the related lists from an account in a custom prompt template.
What should the Agentforce Specialist consider when configuring the prompt template?
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