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What is one key purpose of action instructions when creating a custom agent action in Agentforce?
An Agentforce wants to use the related lists from an account in a custom prompt template.
What should the Agentforce Specialist consider when configuring the prompt template?
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service
center operation.
Which features should the Agentforce Specialist recommend?
Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to
boost productivity.
After an agent-customer conversation, which additional information does Einstein generate and fill, apart
from the "summary"'
Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?
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