Confidently Practice Online with Free AI-201 Exam Cram

Practice your Salesforce Certified Agentforce Specialist certification test with free AI-201 exam cram and take control of your certification preparation. At FreeExamCram, you can practice online for free using real AI-201 exam dumps, verified questions, and expert-designed free online practice tests. Moreover our Salesforce AI-201 exam cram backed by our confidence-boosting refund guarantee.

Question 1

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service

center operation.

Which features should the Agentforce Specialist recommend?

Options :

A : Service Replies and Case Summaries

B : Service Replies and Work Summaries

C : Reply Recommendations and Sales Summaries

Answer: A

Question 2

What is the importance of Action Instructions when creating a custom Agent action?

Options :

A : Action Instructions define the expected user experience of an action.

B : Action Instructions tell the user how to call this action in a conversation.

C : Action Instructions tell the large language model (LLM) which action to use.

Answer: A

Question 3

Choose 1 option.

Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.

Which Testing Center feature meets that need?

Options :

A : Al-generated synthetic test utterances based on natural language variations

B : Uploading only a small set of manually written prompts

C : Relying on live customer logs to capture phrasing diversity after deployment

Answer: A

Question 4

Choose 1 option.

What is an Agentforce Specialist able to do when the ‘Enrich event logs with conversation data’ setting in the

Agentforce configuration is enabled?

Options :

A : View the user click path that led to each agent action.

B : View session data including user input and agent responses for sessions.

C : Generate details reports on all agent conversations over any time period.

Answer: B

Question 5

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to

boost productivity.

After an agent-customer conversation, which additional information does Einstein generate and fill, apart

from the "summary"'

Options :

A : Sentiment Analysis and Emotion Detection

B : Draft Survey Request Email

C : Issue and Revolution

Answer: C