Question 1

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

Options :

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 2

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

Options :

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 3

A financial services company wants to automatically generate personalized investment advice for clients based on their financial profiles and market trends. The company is considering using Salesforce Prompt Builder to meet this need. In which situation is Prompt Builder most appropriate?

Options :

A : When the company wants to create a single, static report for all clients

B : When the company needs to manually curate investment advice for each client

C : When the company requires dynamically generated, personalized advice for each client based on real-time data

D : When the company prefers to send the same generic advice to all clients

Answer: C

Question 4

An AI Specialist is creating a custom action in Einstein Copilot. Which option is available for the AI Specialist to choose for the custom copilot action?

Options :

A : Apex trigger

B : SOQL

C : Flows

Answer: C

Question 5

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

Options :

A : It directly accesses the Salesforce database to create the opportunity

B : It parses the request, identifies key entities like "Acme Corporation" and "opportunity," and maps them to the relevant Salesforce API to execute the action

C : It prompts the user to manually input all necessary details before creating the opportunity

D : It generates a new email draft to notify the sales team about the opportunity

Answer: B

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