Question 1

A financial services firm wants to use Salesforce to automate the generation of client reports, incorporating personalized financial insights. The firm has stringent data privacy and security requirements that their current in-house AI model adheres to. They are considering using the Bring Your Own Large Language Model (BYOLLM) feature. What should the firm do?

Options :

A : Use a standard Salesforce generative model for ease of integration

B : Configure a custom generative model within Salesforce, ignoring the in-house model

C : Implement BYOLLM to integrate their in-house AI model, ensuring compliance with their data privacy and security standards

D : Refrain from using generative models to avoid potential security risks

Answer: C

Question 2

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into

mention of competitors, products, and other custom phrases.

Which feature should the AI Specialist set up to enable UC's sales team?

Options :

A : Call Summaries

B : Call Explorer

C : Call Insights

Answer: C

Question 3

A company has recently implemented Einstein Copilot to assist sales teams with data analysis and report generation. The sales manager notices that some team members are not fully utilizing the tool. What is the most effective first step in managing and improving Copilot adoption?

Options :

A : Mandate the use of Einstein Copilot for all sales-related tasks

B : Provide additional training sessions focused on the benefits and use cases of Einstein Copilot

C : Restrict access to other reporting tools to force the use of Copilot

D : Monitor individual usage and send reminders to team members who are not using Copilot

Answer: B

Question 4

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aimsto deploy it to the service team.Which key consideration should the AI Specialist keep in mind for this deployment?

Options :

A : Assign the Agentforce for Service permission to the Service Cloud users.

B : Assign the standard service actions to Agentforce Service Agent.

C : Review and test standard and custom Agent topics and actions for Service Center use cases.

Answer: C

Question 5

An enterprise uses Einstein AI to analyze large volumes of customer feedback for sentiment analysis. The company needs to ensure that only the minimum necessary data is processed by the AI model to comply with data protection regulations. Which Einstein Trust Layer feature should they use?

Options :

A : Data Masking

B : Explainability

C : Data Minimization

D : Model Monitoring

Answer: C

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