Question 1

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

Options :

A : History of subscription updates and traceability

B : Supported by digital commerce API

C : Service Continuity

D : Migrating in/out from bundle offer

E : Customer can choose their plan from all pricing books.

Answer: A,C,D

Question 2

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Options :

A :

Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

B :

Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

C :

Introduce customer data management system as a part of digital transformation to keep customer data up to date

D :

Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Answer: A

Question 3

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

Options :

A :

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

B :

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

C :

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

D :

Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

Answer: B

Question 4

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Options :

A :

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B :

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C : Accommodate the feature since otherwise business representative will not accept the iteration results.

D :

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Answer: D

Question 5

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment. Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

Options :

A :

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

B :

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

C :

Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

D :

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Answer: A,D

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