Question 1

A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process. Which two components should the Consultant select for this process?

Options :

A : A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

B : A flow to schedule and process the custom object-s pending records and another flow to perform tier-upgrade orchestration process

C : A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process

D : A data-processing-engine (DPE) to identify the qualified members

Answer: C,D

Question 2

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App. Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options :

A : Loyalty Tier Group

B : Change Reason Type

C : Loyalty Tier

D : Reason for Change

Answer: B,D

Question 3

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher hasthe requirements.A total of two vouchers will be issued to the member.The first voucher has a face value of $100, and the second voucher has a face value of $200.Both vouchers must be used within three months after the first voucher’s disbursement date.The first voucher will be issued to the members over a period of a month.Which voucher definition settings will fulfill the new voucher’s requirements?

Options :

A : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

B : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C : Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

Answer: B

Question 4

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

Options :

A : Qualifying Points

B : Tier Qualifying Points

C : Non-Qualifying and Qualifying Points

D : Non-Qualifying Points

Answer: D

Question 5

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty

program with minimal development time. However, its current Loyalty engine

requires several complex system integrations with its marketing and customer

service platforms. A Technical Consultant is brought in to assess the company's

business requirements and recommend a feasible solution to deliver the desired

Loyalty program for its customers.

Which two seamless integrations within the Salesforce ecosystem, does

Salesforce Loyalty Management offer that can be easily enabled by the Technical

Consultant to meet the customer's business requirement?

Options :

A : Salesforce Service Cloud

B : Third-party Customer Data Platform (CDP)

C : Supplier and Partner Ecosystem

D : Salesforce Marketing Cloud

Answer: A,D

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