Question 1

A car dealership is integrating Salesforce with their customer relationship management (CRM) system. They want to include car model information in the integration. How should this data be classified?

Options :

A : Confidential

B : Secure

C : Public

D : Restricted

Answer: C

Question 2

A multinational company uses a legacy system for its operations, which cannot be replaced due to its deep embedding in the business process. This system is not API friendly and uses batch files for data transfer. The company recently adopted Salesforce and is now looking to synchronize account data between the legacy system and Salesforce. Given these business requirements, how would you identify the current system landscape and determine what standards, limitations, boundaries, and protocols exist?

Options :

A : Utilize Salesforce APIs to extract data from the legacy system

B : Establish a middleware solution to bridge between Salesforce and the legacy system, handling data transfer

C : Force the legacy system to become API friendly and then use Salesforce APIs to establish connectivity

D : Implement changes in the business process to exclude the legacy system.

Answer: B

Question 3

Universal Containers (UC) uses Salesforce to track the following customer data:

1. Leads,

2. Contacts

3. Accounts

4. Cases

Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.

UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.

Which two solutions should an Integration Architect recommend to handle this requirement?

Choose 2 answers

Options :

A : Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.

B : Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.

C : Use Change Data Capture to update downstream systems accordingly when a record changes.

D : Design an MDM solution that maps external ID-s to the Salesforce record ID.

Answer: C,D

Question 4

Northern Trail Outfitters is in the final stages of merging two Salesforce orgs but needs to keep the retiring org available for a short period of time for lead management as it is connected to multiple public web site forms. The sales department has requested that new leads are available in the new Salesforce instance within 30 minutes.

Which two approaches will require the least amount of development effort?

Choose 2 answers

Options :

A : Configure named credentials in the source org.

B : Use the Composite REST API to aggregate multiple leads in a single call.

C : Use the tooling API with Process Builder to insert leads in real time.

D : Call the Salesforce REST API to insert the lead into the target system.

Answer: A,B

Question 5

Your organization has an integration between Salesforce and a third-party ERP system. A failed integration resulted in a partial data transfer, causing inconsistencies. Which of the following error handling and recovery procedures is the most appropriate to implement in this scenario?

Options :

A : Manually update the missing data in Salesforce

B : Rerun the entire integration process without checking the reason for the failure

C : Investigate the cause of the failure, fix the issue, and then rerun the failed part of the integration

D : Delete all the transferred data and rerun the integration after a week

Answer: C

Confidently Practice Online with Free ARC-101 Exam Cram

Buying Options: