Question 1

Which of the following features of Case Feed enables a seamless interaction between support agents and customers, allowing for a collaborative resolution of customer issues?

Options :

A : Case Comments

B : Case Emails

C : Chatter Feed

D : Case Teams

Answer: B

Question 2

The Sales team wants to track the total number of opportunities and their amounts for each account.

Which of the following is the most appropriate solution?

Options :

A : Create a lookup relationship between the Account and Opportunity objects

B : Create a master-detail relationship between the Account and Opportunity objects

C : Create a custom formula field on the Account object to calculate the total opportunity amount

D : Create a roll-up summary field on the Account object to calculate the total number of opportunities and their amounts

Answer: D

Question 3

A company has a custom object called “Campaign” and another custom object called “Lead.” They want to track which leads are associated with which campaigns. Additionally, they want to store information specific to each lead’s involvement in each campaign.

Which of the following is the appropriate solution for this scenario?

Options :

A : Create a lookup relationship between the Campaign object and Lead object

B : Create a master-detail relationship between the Campaign object and Lead object

C : Create a junction object with two master-detail relationships to the Campaign and Lead objects

D : Create a formula field on the Lead object that references the Campaign object

Answer: C

Question 4

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

Options :

A : Hide the Record Type field on the Account section of the Conversion Layout.

B : Build a process that updates the record type field to B2C Customer after conversion.

C : Use a validation rule to ensure the company name on B2C Leads is blank.

D : Change organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 5

AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.

how should an administrator meet these retirements?

Options :

A : Add an entitlement template to the product for phone support.

B : Include a milestone to the product with a term of 365 days for phone support.

C : Configure a flow to create a milestone co the asset upon purchase.

D : Create a flow to attach an entitlement to the asset upon purchase.

Answer: A

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