Question 1

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims

to deploy it to the service team.

Which key consideration should the Agentforce Specialist keep in mind for this deployment?

Options :

A : Assign the Agentforce for Service permission to the Service Cloud users.

B : Assign the standard service actions to Agentforce Service Agent.

C : Review and test standard and custom Agent topics and actions for Service Center use cases.

Answer: C

Question 2

Universal Containers wants to keep retrieval accurate as product documentation changes frequently.

Which approach should the company implement?

Options :

A : Leave embedding unchanged even if content is updated.

B : Rebuild the search index.

C : Manually delete the stale data chunks.

Answer: B

Question 3

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

Options :

A : When the goal is to streamline customer support processes and improve response times

B : When the main objective is to enhance data security and compliance measures

C : When the focus is on optimizing marketing campaigns and strategies

Answer: A

Question 4

Choose 1 option.

Universal Containers (UC) recently attended a major trade show and received thousands of new leads from

event badge scans. UC

is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:

Qualify and nurture leads 24/7.

* Provide accurate answers to prospect questions.

* Automatically book meetings with qualified prospects.

* Free up reps to focus on building relationships and closing deals.

Which Agentforce capability should UC implement to meet these goals?

Options :

A : SDR Agent

B : Sales Coach

C : Commerce Agent

Answer: A

Question 5

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options :

A : Masked data will be de-masked during response journey.

B : Masked data will be de-masked during request journey.

C : Responses that do not meet the relevance threshold will be automatically rejected.

Answer: A

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