Question 1

Choose 1 option.

Universal Containers (UC) recently attended a major trade show and received thousands of new leads from

event badge scans. UC

is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:

Qualify and nurture leads 24/7.

* Provide accurate answers to prospect questions.

* Automatically book meetings with qualified prospects.

* Free up reps to focus on building relationships and closing deals.

Which Agentforce capability should UC implement to meet these goals?

Options :

A : SDR Agent

B : Sales Coach

C : Commerce Agent

Answer: A

Question 2

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching

against knowledge articles.

Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides

excellent summaries of the

knowledge articles, but seems completely unaware of the PDF attachments.

How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options :

A :

Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.

B :

Enable 'Include Related Attachments’ for Knowledge-- kav and map the ContentDocumentLink unstructured data model object (UDMO).

C :

Use Data Cloud's ‘Include Attachments’ option and select the ContentDocumentVersion unstructured data model object (UDMO).

Answer: C

Question 3

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

Options :

A : Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.

B : Data Cloud stores and manages the Indexed Knowledge articles.

C : Data Cloud provides the real-time data streams that update the Knowledge articles.

Answer: B

Question 4

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

Options :

A : Prompt Defense

B : Data Masking

C : Dynamic Grounding

Answer: C

Question 5

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

Options :

A : When the goal is to streamline customer support processes and improve response times

B : When the main objective is to enhance data security and compliance measures

C : When the focus is on optimizing marketing campaigns and strategies

Answer: A

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