Question 1

An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.

How should the Agentforce Specialist include these instructions on a new line in the prompt template?

Options :

A : Surround them with triple quotes (""").

B : Make sure merged fields are defined.

C : Use curly brackets {} to encapsulate instructions.

Answer: A

Question 2

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims

to deploy it to the service team.

Which key consideration should the Agentforce Specialist keep in mind for this deployment?

Options :

A : Assign the Agentforce for Service permission to the Service Cloud users.

B : Assign the standard service actions to Agentforce Service Agent.

C : Review and test standard and custom Agent topics and actions for Service Center use cases.

Answer: C

Question 3

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching

against knowledge articles.

Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides

excellent summaries of the

knowledge articles, but seems completely unaware of the PDF attachments.

How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options :

A :

Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.

B :

Enable 'Include Related Attachments’ for Knowledge-- kav and map the ContentDocumentLink unstructured data model object (UDMO).

C :

Use Data Cloud's ‘Include Attachments’ option and select the ContentDocumentVersion unstructured data model object (UDMO).

Answer: C

Question 4

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options :

A : Masked data will be de-masked during response journey.

B : Masked data will be de-masked during request journey.

C : Responses that do not meet the relevance threshold will be automatically rejected.

Answer: A

Question 5

Universal Containers wants to keep retrieval accurate as product documentation changes frequently.

Which approach should the company implement?

Options :

A : Leave embedding unchanged even if content is updated.

B : Rebuild the search index.

C : Manually delete the stale data chunks.

Answer: B

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