Question 1

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce. Tokenized Sending was presented as a way to address these concerns. Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration? Choose 2 answers

Options :

A : The synchronized data extensions will include the token and all PII attributes

B : All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

C : The standard email address field for contacts and leads needs to be populated with a token

D : The token with all supporting attributes will need to be stored in Service Cloud

Answer: A,B

Question 2

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service. Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

Options :

A : Ability to create a B2C storefront using Digital Experiences.

B : Ability to de-duplicate and create a single customer identity.

C : Ability to allow the agent to see purchase history to support case management

D : Ability to have a customer leave a journey when they have an escalated case.

Answer: B,C

Question 3

Our company is planning an integration with a 3rd party provider to get information about product rating. As

an architect you’re in charge of the Interface Specification Document so, you requested all needed information

to the rating provider.

A few days later you receive an email with the desired information:

URL:

http://ratingservice.com/rating/{productID}

User: ratingprovider

Pass: r$afF2!_dA

Select 2 correct answers you should do as an architect after receiving this information:

Options :

A : Use dw.net.HTTPClient to open connection and setProtocol('secure')

B : Use service Framework and verify service mode is live.

C : Contact service provider and ask to for a URL over HTTPS protocol

D : Use service Framework and select service type HTTPS to make connection secure.

Answer: B,C

Question 4

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service. Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

Options :

A : Ability to create a B2C storefront using Digital Experiences.

B : Ability to de-duplicate and create a single customer identity.

C : Ability to allow the agent to see purchase history to support case management

D : Ability to have a customer leave a journey when they have an escalated case.

Answer: B,C

Question 5

A merchant uploads an image using the Content Image Upload module of Business Manager. Which three modules can the merchant or developer use to display the image on the Storefront7 Choose 3 answers

Options :

A : ISML templates

B : Content assets

C : Storefront catalogs

D : Content slots

E : Payment types

Answer: B,C,D

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