Question 1

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release. What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

Options :

A : Complete development on bugs discovered during this phase.

B : Get written sign-off from all business stakeholders.

C : Conduct a final retrospective meeting with the project team.

Answer: B

Question 2

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint. Which step should the BA take next?

Options :

A : Add the change request to the backlog to be prioritized for the next sprint.

B : De-prioritize some user stones and add the change request to the current sprint.

C : Begin working on the change request as soon as the team has capacity.

Answer: C

Question 3

When creating a new User how can the Admin make sure a temporary password is generated?

Options :

A : Select "Temporary Password and Confirmation Email Required"

B : There are no temporary passwords available for setup of new users in Salesforce.

C : Select "Generate Passwords and notify the user via email."

D : This is a default feature, no setup required.

Answer: C

Question 4

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

Options :

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B :

Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 5

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Options :

A :

Salesforce Optimizer

B : Setup Audit Trail

C : Reports and Dashboards

Answer: A

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