Question 1

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements. Which document should the BA use?

Options :

A : RACI chart

B : User stories

C : Stakeholder analysis

Answer: C

Question 2

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

Options :

A :

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B :

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C :

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

Question 3

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

Options :

A : Use customer terminology and language.

B : Use industry terminology and language.

C : Use Salesforce terminology and language.

Answer: C

Question 4

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division. There is a request for visibility into sales rep’ pipeline so that can see their revenue. Which missing component is necessary to finish this user story?

Options :

A : Who

B : Why

C : When

Answer: B

Question 5

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project. What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

Options :

A : Define a common repository to hold all user stories and track changes over time.

B : Allow each team member to merge all user stories at the end of user acceptance testing.

C :

Send emails to stakeholders with all of the changes to the user stories.o stakeholders with all of the changes to the user stories.

Answer: A

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