Question 1

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow. Which best practice should the BA follow?

Options :

A :

Write the user story without making any assumptions about how it will be implemented or which components are affected.

B :

Ask the development team to investigate and document all affected components before the story can be written.

C :

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes

Answer: C

Question 2

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?

Options :

A : Analyze, build, operate, deliver

B : Analyze, build, deliver, operate

C : Analyze, operate, build, deliver

Answer: B

Question 3

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

Options :

A :

As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

B :

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

C :

As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

Answer: B

Question 4

The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?

Options :

A : Who, what, why

B : When, where, why

C : Who, when, why

Answer: A

Question 5

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Options :

A : Detailed user stories with technical documentation about the existing process

B : Annotated process flows with modifications to an existing process

C : Collected pain points from people who follow the existing process

Answer: B

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