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Jordan, a business analyst, is tasked with finding the root cause of a recent decline in customer satisfaction scores for the company's flagship product. He collects data from customer feedback forms, support ticket logs, and product usage analytics. Jordan carefully examines the data, identifies common patterns and complaints, and isolates a few key issues. He then validates his findings by cross-referencing them with historical data and industry benchmarks to pinpoint the main cause of the decline.Which type of thinking is Jordan applying to find the root cause of the decline in customer satisfaction scores?

Jordan is a project manager overseeing the implementation of a new software tool designed to enhance employee productivity. The stakeholders include the IT department, HR department, and all employees who will use the software.In a power/interest grid, where should Jordan place the HR department, known for their moderate influence on tech adoption but high interest in employee satisfaction?

Sarah, a Business Analyst, is tasked with evaluating the impact of a new software tool that automates invoice processing in a large corporation. She needs to perform a CATWOE analysis to understand different perspectives related to the system implementation.Which of the following best represents the 'Customers' in Sarah's CATWOE analysis of the new automated invoice processing system?

Emma, a Business Analyst, is managing a project to upgrade the network infrastructure of her company. She uses a Power/Interest Grid to prioritize stakeholder communication and engagement.In Emma's Power/Interest Grid, which category should the company's CEO fall into?

Emily is preparing a business case for adopting new software that automates invoice processing. She needs to demonstrate the software’s ROI based on reduced processing time and fewer errors.Where should Emily include a detailed ROI analysis showing time savings and error reduction?