Question 1

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?

Options :

A : Use UC-s existing terminology.

B : Adhere to agreed upon mapping standards.

C : Identify resources engaged in each step.

Answer: B

Question 2

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

Options :

A : Use customer terminology and language.

B : Use industry terminology and language.

C : Use Salesforce terminology and language.

Answer: C

Question 3

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT. What should the BA do to address the issue?

Options :

A : Make the page layout change directly in UAT so the client can begin testing.

B : Log a defect for the page layout change and discuss it with the DevOps team.

C : Ask the project manager to reschedule UAT until after the defect is resolved

Answer: B

Question 4

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?

Options :

A : Validating current processes

B : Estimating the project cost

C : Building solution design consensus

Answer: A

Question 5

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

Options :

A :

As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

B :

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

C :

As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

Answer: B

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