Question 1

Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information. Which BA skills should the consultant recommend to NTO?

Options :

A : Requirements writing, communication, creativity, problem-solving, synthesis, project management

B :

Team leadership, communication, personas, change management, synthesis, legal and compliance issues

C : Information discovery, analysis, synthesis, communication, collaboration, documentation

Answer: C

Question 2

The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?

Options :

A : Who, what, why

B : When, where, why

C : Who, when, why

Answer: A

Question 3

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?

Options :

A : A sales rep can view current information directly in the Lead and Contact records.

B : A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C : Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Answer: A

Question 4

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning process?

Options :

A : Identify power users.

B : Schedule deployment.

C : Gather business requirements.

Answer: A

Question 5

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

Options :

A :

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B :

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C :

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

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