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Question 1

You wish to hide the 1- Critical priority incidents for itil users viewing the dashboard. Select the required Breakdown Source security configuration.

Options :

A : Security type: Blacklist / Roles: itil / Elements: 1 - Critical

B : Security type: Whitelist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning

C : Security type: Blacklist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning

D : Security type: Whitelist / Roles: itil / Elements: 1 - Critical

Answer: A

Question 2

Which of the following data update settings for single score visualisations shows the timestamp of when the score was last updated?

Options :

A : Show score update time

B : Real time update

C : Background refresh interval (minutes)

D : Follow filters

Answer: A

Question 3

Consider this scenario: 1. You are working with a default ServiceNow instance. 2. You need to configure a Breakdown source and a Breakdown for the Close code field in order to analyze incident data by Close codes. Which of the following is the correct Facts table to use in the Breakdown source for Close code?

Options :

A : Close Code [sys_close_code]

B : Choice [sys_choice]

C : Incident [incident]

D : Task [task]

Answer: B

Question 4

You have created a new Breakdown. When trying to associate the new Breakdown to existing Indicators, you see that no Indicators are available. What might be the issue preventing you from adding the indicators to the new Breakdown?

Options :

A : The indicator facts table is not included in the Breakdown mappings.

B : The Indicators are configured incorrectly.

C : Custom tables do not allow Breakdowns.

D : The Breakdown field is not on the form for the facts table.

Answer: A

Question 5

What related records can you create in Performance Analytics Script records? Select 2 Answers from the below options.

Options :

A : Indicators

B : Breakdown mappings

C : Thresholds

D : Targets

Answer: A,B