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Question 1

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B

Question 2

What must a process management dashboard provide regarding performance?

Options :

A : Unique information

B : Information in near real-time

C : Ad hoc information

D : Questionnaire evaluations

Answer: B

Question 3

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 4

In which duties do process owners involve themselves?

Options :

A :

Process owners may manage the process and how work gets done, but not necessarily the people who perform the work

B :

Process owners initiate efforts and define incentives, which ensure the process continues to deliver value to its customers

C : All digital transformation projects

D : All business model transformations

Answer: A

Question 5

During change projects, top management is NOT responsible for

Options :

A : Implementation of the change measures

B : Providing the necessary support

C : The elimination of barriers

D : Quick decision making

Answer: A