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Question 1

During change projects, top management is NOT responsible for

Options :

A : Implementation of the change measures

B : Providing the necessary support

C : The elimination of barriers

D : Quick decision making

Answer: A

Question 2

In which duties do process owners involve themselves?

Options :

A :

Process owners may manage the process and how work gets done, but not necessarily the people who perform the work

B :

Process owners initiate efforts and define incentives, which ensure the process continues to deliver value to its customers

C : All digital transformation projects

D : All business model transformations

Answer: A

Question 3

When is the ideal time to start process design?

Options :

A : Once the process analysis identifies all the gaps

B : After the knowledge gained from process analysis and/or any benchmarking

C : After the knowledge is gained from the modeling

D : After the process analysis and completion of the conceptual data model

Answer: B

Question 4

Which is an example of an indicator?

Options :

A : A green indicator is good

B : A red indicator sometimes might be good

C : A yellow indicator represents a serious warning sign

D : A blue indicator is bad

Answer: A

Question 5

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B