Question 1

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Question 2

As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

Options :

A : Extent to which the organization has experience with change management tools

B : External environmental stability

C : Historical experience with change

D : Operational ability to absorb change

Answer: D

Question 3

There are numerous activities that are part of executing the sustainability plan. What is the risk if they are not effective?

Options :

A : There is a retreat to the prior current state

B : The change will take much longer to happen

C : The customers will not demonstrate the intended behavior

D : The vision for the program may not be achieved

Answer: A

Question 4

What can be done to avoid duplication of efforts and to increase stakeholder awareness when a change manager joins a project?

Options :

A : Project plan is the master and the change manager has to follow this plan

B : Change plan is the master and project plan has to follow it

C : Project plan and change plan should be independent from each other

D : Project plan and change plan should be aligned

Answer: D

Question 5

Why should feedback mechanisms be used to monitor performance of a change management plan?

Options :

A : To enable the team to develop responses and monitor the effectiveness of the change plan

B : To monitor and track key performance indicators and expected benefits

C : To ensure change adoption and measure change management effectiveness

D : To identify gaps and outstanding training and development needs

Answer: A

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