Question 1

How would you ensure a competency for managing change exists in your organization?

Options :

A : Identify positive outcomes from each change project and opportunities for improvement

B : Assess change readiness in the organization in an ongoing fashion

C : Define a process to determine sponsorship effectiveness

D : Identify clarity around change goals and outcomes achieved

Answer: B

Question 2

What is a key input to the development of the sponsorship strategy?

Options :

A : Success measures

B : Research

C : Stakeholder analysis

D : Business case

Answer: C

Question 3

A new change initiative is being planned at an organization. Efforts are made by the change management lead to outline the case for change including the current opportunities, risks, consequences of the change, and the benefits of the change and how it aligns to the organizations strategic priorities. What is the next key action to be taken?

Options :

A : Determine why the change is required

B : Develop the change charter

C : Develop a clear vision of the future state

D : Identify goals, objectives and success criteria

Answer: C

Question 4

Which components of the change management plan need to be completed prior to executing the plan?

Options :

A : Resources, strategies, timelines, communications and learnings

B : Timelines, communications, and project plan

C : Project schedule, stakeholder engagement plan and resource plan

D : Benefits analysis, resource plan and sustainability plan

Answer: C

Question 5

Why should feedback mechanisms be used to monitor performance of a change management plan?

Options :

A : To enable the team to develop responses and monitor the effectiveness of the change plan

B : To monitor and track key performance indicators and expected benefits

C : To ensure change adoption and measure change management effectiveness

D : To identify gaps and outstanding training and development needs

Answer: A

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