Question 1

What is a primary advantage of using an external SSD over an external HDD for data storage?

Options :

A : External SSDs are generally slower than external HDDs

B : External SSDs have no moving parts, making them more durable and resistant to physical shock.

C : External SSDs are significantly larger and heavier than external HDDs.

D : External SSDs are usually less expensive than external HDDs for the same storage capacity.

Answer: B

Question 2

What is the recommended method for updating MacOS to ensure a smooth and secure upgrade?

Options :

A : Using the App Store to download and install updates

B : Downloading updates from third-party websites

Answer: A

Question 3

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following: Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network. While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA). Which two actions could you take to resolve the problem? (Choose two.) Note: Each correct answer presents a complete solution.

Options :

A : Tell the user to install the company's authenticator app.

B : Set the user's password to never expire.

C : Tell the user to add a phone number to their account for SMS validation.

D : Tell the user to change their password to one that meets complexity requirements.

E : Unlock the user's account.

Answer: A,C

Question 4

What is the primary purpose of USB (Universal Serial Bus) ports on a computer?

Options :

A : To increase the computer's processing power.

B : To enhance the graphics performance of the computer.

C : To connect external devices for data transfer and power supply.

Answer: C

Question 5

What is the significance of documenting the changes made to resolve a problem in the problem-solving process?

Options :

A : helps in tracking the time spent on each task

B : allows for personal reflection on the troubleshooting approach

C : provides a reference for future problem-solving efforts and helps in identifying patterns

D : is only necessary if the problem was resolved successfully

Answer: C

Confidently Practice Online with Free CCST-IT-Support Exam Cram

Buying Options: