Question 1

What is the primary function of a multimeter in hardware troubleshooting?

Options :

A : To test the performance of software applications.

B : To measure electrical properties such as voltage, current, and resistance.

C : To check the physical connections of cables and devices.

Answer: B

Question 2

What action should a user take if their malware scan detects threats?

Options :

A : nore the results and continue using the computer.

B : arantine or delete the detected threats as recommended by the antivirus software.

C : n another scan immediately without taking any action.

D : able the antivirus software to prevent false positives.

Answer: B

Question 3

What is the significance of documenting the changes made to resolve a problem in the problem-solving process?

Options :

A : helps in tracking the time spent on each task

B : allows for personal reflection on the troubleshooting approach

C : provides a reference for future problem-solving efforts and helps in identifying patterns

D : is only necessary if the problem was resolved successfully

Answer: C

Question 4

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following: Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network. While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA). Which two actions could you take to resolve the problem? (Choose two.) Note: Each correct answer presents a complete solution.

Options :

A : Tell the user to install the company's authenticator app.

B : Set the user's password to never expire.

C : Tell the user to add a phone number to their account for SMS validation.

D : Tell the user to change their password to one that meets complexity requirements.

E : Unlock the user's account.

Answer: A,C

Question 5

Which tool can a Windows user use to find detailed information about their hardware, including the processor and memory specifications?

Options :

A : config

B : k Manager Option

C : ent Viewer

D : tem Information

Answer: B

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