Question 1

An organization informs residential and commercial neighbors when it plans to conduct an evacuation drill. This is an example of:

Options :

A : alignment with strategic goals.

B : sustainable facility operations.

C : an emergency preparedness tactic.

D : concern for stakeholder needs.

Answer: D

Question 2

What is the best way to deal with the problem of obtaining new office space when rents and occupancy rates are high and the demand for space is high in the area you need to locate?

Options :

A : Plan to relocate only essential activities until the real estate market improves.

B : Defer the decision to the Chief Financial Officer (CFO).

C : Request information from the economic development authority.

D : Consult with a real estate specialist with experience in your locale.

Answer: D

Question 3

FM has decided to purchase a computerized asset management system and has included in the acquisition budget the cost to purchase the system and cross charges from IT to install and maintain the system. What important cost factor has FM omitted?

Options :

A : Cost of backing up system data regularly

B : Diminished staff productivity during learning curve period

C : Licensing fees

D : Time to input and quality check existing facility data

Answer: D

Question 4

Which of the following is a way facility managers can use leadership (rather than management) skills to ensure compliance with a corporate social responsibility policy?

Options :

A : Make a speech denouncing managers who are failing to uphold the CSR policy in their departments.

B : Discipline or terminate employees who have been proven to have violated the policy.

C : Empower staff to suggest improvements in the CSR policy.

D : Set organization policies to restrict use of materials containing volatile organic compounds even if alternatives require frequent reapplication.

Answer: C

Question 5

Which of the following is a good reason to meet with a variety of stakeholders during the master planning process?

Options :

A : To validate customer satisfaction data collected from surveys

B : To reduce senior executive time commitment

C : To better understand their specific requirements

D : To make sure priority is given to short-term projects when resource constraint occurs

Answer: A

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