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Question 1

When developing a business continuity plan, the organization's leadership should establish a level of acceptable operations. What should be included in a plan to measure the expected level of success against the level of acceptable operations?

Options :

A : Performance metrics

B : Lessons learned

C : Business case analysis

Answer: A

Question 2

Which of the following formulas are used to determine a facility’s energy use intensity (EUI)?

Options :

A : Average number of occupants divided by building area

B : Building area divided by annual building energy use in kBtus or megajoules (MJ)

C : Annual building energy use divided by building area

D : Building area divided by annual building energy use in currency

Answer: C

Question 3

When is the BEST time for a facility manager to offer suggestions on a project at minimal cost?

Options :

A : Upon completion of the project

B : Throughout the project

C : Early in the design development process

D : After the drawings and prices are finalized

Answer: C

Question 4

To solve a complex service problem that involves multiple providers, a facility manager solicits everyone’s feedback and also helps each provider to understand the “big picture” and not just their respective parts. These actions exemplify

Options :

A : 360° feedback.

B : benchmarking.

C : systems thinking.

D : conflict-handling.

Answer: C

Question 5

When posting required signage for fire emergencies, which message is the MOST immediate?

Options :

A : Location of First Aid kits

B : Location of emergency exits

C : Location of AED with directions for its use

Answer: B