Question 1

Which of the following is true of the elements in a project objectives statement?

Options :

A : An executive overview defines a project by how it should achieve goals.

B : Constraints are primarily addressed under budget documentation.

C : Information on staffing is found in schedule and quality documentation.

D : Schedule documentation only includes milestones for hard delivery dates.

Answer: D

Question 2

FM is participating on a design committee for an organization’s new space, an existing older warehouse. The organization is growing rapidly and its structure is evolving with its products and market. Right now, occupant turnover rate is high. What is the best suggestion FM could make in this situation to ensure that the resulting workplace will be more flexible?

Options :

A : Incorporate wireless networks.

B : Designate window space around the outside of the floors to individual enclosed offices for management.

C : Allow occupants more choice in furnishings to attract talent.

D : Increase underfloor space to accommodate all wiring/cabling requirements.

Answer: A

Question 3

A research lab is moving into a newly-leased facility. Their last move was three years ago. They most recently shared a building with other functions, and the facility manager needs to determine whether they have any special facility requirements. How can the facility manager best identify any special needs?

Options :

A : Ask the facility service management to identify the needs.

B : Study the requirements as stated for the previous move.

C : Meet with the research lab management.

D : Survey only management of the research lab.

Answer: C

Question 4

What purpose does project evaluation serve?

Options :

A : To assess whether the project-s objectives are being met

B : To resolve claims and disputes in a timely manner

C : To provide control of a project

D : To track and monitor project progress

Answer: A

Question 5

Complaint management software that is well-publicized and easily accessible is valuable because

Options :

A : it helps to capture a fair balance of qualitative and quantitative data.

B : it mitigates the need for market research to capture the voice of the customer (VOC).

C : an unregistered complaint may do as much harm as one that is mismanaged or not resolved.

D : the customer data collected will be reliable and valid.

Answer: C

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