Question 1

Asbestos was removed from some piping during a small weekend renovation when the building was not occupied. The contractor appears to have removed it properly but pointed out that the same material was used throughout the facility. What is your first step in dealing with the contractor's action?

Options :

A : Hire a specialty consultant to develop an Operations and Maintenance plan to deal with the asbestos issue.

B : Do nothing; as long as it is enclosed, people are safe enough.

C : Begin an ongoing removal program after hours under tight supervision.

D : Immediately remove people from the facility.

Answer: A

Question 2

FM wants to lower the facility’s demand charges on its electricity invoices. Which of the following actions would accomplish that goal?

Options :

A : Reschedule activities that are not time-sensitive to times when the facility is not at full occupancy or activity level.

B : Ensure facility lights are turned off during unoccupied periods.

C : Participate in a demand response arrangement with an energy wholesaler.

D : Purchase electrical products that have been generated with renewable energy sources.

Answer: A

Question 3

Which of the following statements best describe the purpose of risk management for FM?

Options :

A : Allocate resources to FM projects strategically

B : Minimizing the impact of identified risks on organizational assets

C : Identifying facility vulnerabilities to senior management

D : Avoidance of risks that threaten property damage and destruction

Answer: B

Question 4

When gathering customer satisfaction feedback about FM performance from organizational executives, facility occupants and building visitors, which of the following measurement principles would be most likely to apply?

Options :

A : Surveys should be used with all three stakeholder groups to ensure statistical inferences can be drawn.

B : Different measurement techniques would be required for the stakeholder groups.

C : Joint planning meetings should be used in conjunction with comment cards.

Answer: B

Question 5

A discussion of the architectural elements of a facility that are intended to support the organization’s image would be appropriate to include in which master plan section?

Options :

A : Real estate profitability

B : Statements of core organizational standards

C : Value and business effectiveness

D : Functionality, design and space usage

Answer: D

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