Question 1

Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?

Options :

A : Negotiate service level agreements (SLAs)

B : Measure service delivery using industry benchmarks

C : Require quarterly benefits realization reporting

D : Include a right-to-audit clause in the contract.

Answer: A

Question 2

Following a strategic planning session, new IT objectives were announced. Which of the following is the MOST effective way for the CIO to ensure these objectives are cascaded to IT personnel?

Options :

A : Communicate the new IT objectives during a staff meeting.

B : Define individual performance measures related to the IT objectives.

C : Establish IT management-s performance measures based on the IT objectives.

D : Update the IT balanced scorecard to align with the new IT objectives.

Answer: B

Question 3

Which of the following should be the FIRST action taken by a newly formed IT governance committee to ensure reports are compliant with regulations and identify key IT risks?

Options :

A : Direct the development of a reporting communication plan.

B : Develop and monitor IT key risk indicator (KRI) triggers.

C : Train end users on regulation requirements.

D : Implement a mechanism to ensure reporting escalation.

Answer: B

Question 4

An enterprise is planning a change in business direction. As a result, IT risk will significantly increase. Which of the following should be the GO'S FIRST course of action?

Options :

A : Recommend delaying the business change.

B : Implement IT changes to align with the plan.

C : Report the risk to executive management

D : Plan for the corresponding IT reorganization.

Answer: C

Question 5

In an enterprise that has worldwide business units and a centralized financial control model, which of the following is a barrier to strategic alignment of business and IT?

Options :

A : Each business unit has its own steering committee for IT investment and prioritization.

B : Uniform portfolio management is in place throughout the business units.

C : IT is the exclusive provider of IT services to the business units.

D : The enterprise-s CIO is a member of the executive committee.

Answer: A

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