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Exam Code: CIS-CSM
Exam Questions: 260
Certified Implementation Specialist - Customer Service Management
Updated: 25 Sep, 2026
Viewing Page : 1 - 26
Practicing : 1 - 5 of 260 Questions
Question 1

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options :
Answer: B,D
Question 2

What is included in an account relationship record? Choose 3 answers

Options :
Answer: A,C,E
Question 3

Which table must be extended when creating a new case type? 

Options :
Answer: A
Question 4

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months? 

Options :
Answer: A
Question 5

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :

Options :
Answer: B,C,D
Viewing Page : 1 - 26
Practicing : 1 - 5 of 260 Questions

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