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Exam Code: CIS-CSM
Exam Questions: 260
Certified Implementation Specialist - Customer Service Management
Updated: 19 Feb, 2026
Viewing Page : 1 - 26
Practicing : 1 - 5 of 260 Questions
Question 1

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options :
Answer: B,D
Question 2

In the 'Action Status' column on a case list, what could a blue indicator dot mean? 

Options :
Answer: A
Question 3

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months? 

Options :
Answer: A
Question 4

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months? 

Options :
Answer: A
Question 5

What benefits does scoping an application bring? (Choose three.) 

Options :
Answer: A,B,C
Viewing Page : 1 - 26
Practicing : 1 - 5 of 260 Questions

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