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Question 1

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options :

A : True

B : False

Answer: A

Question 2

What feature does the Product Model and Catalog Items Relationship plugin enable?

Options :

A : Agents are automatically proposed catalog items related to the chosen product on the case form

B : Consumers can track what products they have purchased via the catalog

C : It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D :

Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer: C

Question 3

When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

Options :

A : Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)

B : Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

C : Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)

D : Activation of the Customer Service plugin (com.sn_customerservice)

Answer: B

Question 4

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :

Options :

A : Maybe

B : No

C : Yes

D : I don't know

Answer: C

Question 5

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

Options :

A : Social Channels

B : Social Profiles

C : Social Logs

D : Work notes

E : Additional comments

Answer: C