Question 1

From which of the following can the Managed by group be configured and synchronised to the underlying group or class of Configuration Items (CIs)? (Choose 2)

Options :

A : Technology Management Services

B : Business Services

C : Business Service Offerings

D : CI Class Manager

E : Technology Management Offerings

Answer: D,E

Question 2

The HR department has a centralized support process called "Employee Benefits Support." They define two specific service tiers for this process: a "Standard Support" commitment (response within 4 hours, 5-day week) and a "Premium Support" commitment (response within 1 hour, 7-day week). Which CSDM element is the specific record that defines the Premium Support commitment, including its specific response time and availability?

Options :

A : Business Application

B : Service Offering

C : Business Service

D : Technical Service

Answer: B

Question 3

Cloud Dimensions wants to use Dynamic Reconciliation Rules and the CMDB 360 View to retain historical attribute values from multiple discovery sources. What two prerequisites must the CMDB Administrator fulfill to enable this functionality?

Options :

A : Run the CMDB Get Well Metric Collection job.

B : Install the ITOM Discovery License plugin.

C : Configure reconciliation rules for all CI classes.

D : Set the system property glide.identification_engine.multisource_enabled to true (referenced as required Multisource system property).

Answer: B,D

Question 4

An administrator is attempting to import User (sys_user) data into the CMDB using a new IntegrationHub ETL integration to ensure all user records adhere to CMDB quality standards. The integration fails, even though the target table is listed as supported. The log indicates that the IRE is not properly engaging the User table for identification. What are the two prerequisite steps the administrator must verify or complete to enable IRE support for the User table?

Options :

A : The administrator must set the glide.required.attribute.enabled property to true

B : The User table name (sys_user) must be added to the system property glide.identification_engine.non_cmdb_tables.

C : An Identification Rule (CI Identifier) must be created specifically for the User table.

D : The User table must be extended from the cmdb_ci table.

Answer: B,C

Question 5

A CMDB administrator recently set the global system property glide.class.downgrade.enabled to false. The administrator runs Discovery against a specific server. The IRE identifies that the server exists in the CMDB as a Windows Server CI, but the incoming payload suggests it should be reclassified to the generic Server class (a class downgrade). What is the resulting action in the system, and why?

Options :

A : The CI is automatically moved to the Server class, but a log entry is created.

B : The IRE stops processing the payload, and the CI remains untouched, without any task generated.

C : A Reclassification Task is generated, allowing the administrator to manually approve or reject the downgrade.

D : The CI is automatically deleted from the Windows Server class.

Answer: C

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