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Question 1

The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise

Onboarding and Transitions.

Which plugin must be activated to utilize Enterprise Onboarding and Transitions?

Options :

A : Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

B : Employee Document Management [com.sn_employee_document_management]

C : Human Resources Scoped App: Core [com.sn_hr_core]

D : Employee Service Center [com.sn_hr_service_portal]

Answer: A

Question 2

If the Match All field is checked on a User Criteria record, the user:

Options :

A : Must satisfy at least one of the criteria to meet the conditions.

B : Must satisfy at least of the criteria to meet the conditions

C : Must satisfy a majority percentage of the criteria to meet the conditions.

D : Must satisfy all of the selected criteria to meet the conditions.

Answer: A

Question 3

Lifecycle Events includes an activity set that can be used to cancel and revert work done in a lifecycle event case. What is this process called?

Options :

A : Reverse

B : Cancel

C : Repeal

D : Rescind

Answer: B

Question 4

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

Options :

A : The Document field type on the PDF Template Mappings record

B : The Preview value field on the PDF Template Mappings record

C : The Mapping field on the PDF Template Mappings record

D : The Document field on the PDF Template Mappings record

Answer: A

Question 5

On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

Options :

A : The HR Criteria on the HR Service

B : The HR Criteria on the Response Template record

C : The table and conditions on the Response Template record

D : The User Criteria on the HR Service

Answer: C