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Question 1

Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

Options :

A :

In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined

using user criteria in Knowledge v3.

B :

Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.

C :

Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases

in Knowledge v3.

D :

Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows

in Knowledge v3.

Answer: B

Question 2

What do change models enable you to define?

Select 3 Answers from the below options.

Options :

A : State transitions

B : Fit-for-purpose state models

C : State charts and graphs

D : State transition conditions

Answer: A,B,D

Question 3

Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow

instance?

Options :

A : From an inbound email

B : From the service catalog

C :

From the service portal

D : From an incident record

Answer: A

Question 4

What related record is directly created from an incident record to conduct a root cause analysis of the underlying issue that caused the incident?

Options :

A : Request

B : Child Incident

C : Change

D : Problem

Answer: D

Question 5

What can a user with the business stakeholder role do with the ServiceNow Release Management application?

Options :

A : Read and retrieve data from any table of the Release Management application

B : Update the release records and their relationships

C : Create new releases and delete when no longer required

D : Approve or reject releases when associated to change requests

Answer: A