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Question 1

Which of the following defines the approvals that should be applied to a change request?

Options :

A : Change approval policy

B : Change approval business rules

C : Change approval script includes

D : Change approval UI actions

Answer: A

Question 2

What database view is used to report on change requests resolved by SLA per change category?

Options :

A : change_task_time_worked

B : change_task_sla

C : change_request_sla

D : change_request_metric

Answer: C

Question 3

Which of the following is driving the Priority value in an Incident?

Select 2 Answers from the below options.

Options :

A : Impact

B : Urgency

C : VIP

D : SLA

Answer: A,B

Question 4

What is the purpose of "time_worked" field in incident table?

Options :

A : This is a cumulative time logged by the users.

B : It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

C : It stores total elapsed time since the incident was created.

D :

It stores total elapsed time since the incident state changed to "In Progress".

Answer: A

Question 5

A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk. The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk. What should be used?

Options :

A : Application Event

B : DML Operation

C : Component Event

D : ChangeLog

Answer: A