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Question 1

One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.

Options :

A : True

B : False

Answer: A

Question 2

Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

Options :

A : Authorize

B : Review

C : Assess

D : PIR

E : Implement

Answer: A,B

Question 3

Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private. Which three permissions should be granted to territory managers? (Choose three.)

Options :

A : Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.

B : View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.

C : View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

D : Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

E :

Transfer All opportunities associated with accounts in the territory, regardless of who owns the

opportunities.

Answer: B,C,D

Question 4

Which of the following defines the approvals that should be applied to a change request?

Options :

A : Change approval policy

B : Change approval business rules

C : Change approval script includes

D : Change approval UI actions

Answer: A

Question 5

What is the default value for the 'Requested by' field in change requests?

Options :

A : None

B : Updated by user

C : Opened by user

D : Incident Caller

Answer: C