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Question 1

What is the benefit of driving incident categorisation by configuration item?

Options :

A : CMDB must be kept updated and accurate, which usually requires Discovery or other integration.

B : It may require tailored scripting to set the assignment group.

C : Reduce the complexity of assignment rules by leveraging the Support group field on CI.

D : Requires fairly robust CMDB.

Answer: C

Question 2

What ServiceNow application in the Now Mobile app enables users to retrieve more relevant knowledge articles in search results and have a better experience?

Options :

A : Predictive Intelligence

B : Zing search

C : AI Search

D : Virtual Agent

Answer: C

Question 3

Which of the following fields are mandatory when you are resolving an Incident?

Select 2 Answers from the below options.

Options :

A : Work notes

B : Resolution code

C : Configuration item

D : Resolution notes

Answer: B,D

Question 4

On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

Options :

A : Duration

B : Due Date

C : Date Picker

D : Date

Answer: C

Question 5

When a lookup relationship is created between two objects, which three options can the administrator select to

help manage situations when a lookup record is deleted? (Choose three.)

Options :

A : Delete the related record also.

B : Prompt the user to enter another record to resolve the lookup relationship.

C : Clear the value of the lookup field.

D : Do NOT allow deletion of a lookup record that is part of a lookup relationship.

E : Notify the record owner.

Answer: A,C,D