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Exam Code: CIS-ITSM
Exam Questions: 999
Certified Implementation Specialist - IT Service Management
Updated: 14 Jul, 2026
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Practicing : 1 - 5 of 999 Questions
Question 1

What do change models enable you to define?

Select 3 Answers from the below options.

Options :
Answer: A,B,D
Question 2

Knowledge workflows facilitate the publishing and retirement processes and are set at the _______ level.

Options :
Answer: C
Question 3

Which of the following fields is mandatory when the button "Request Approval" in normal change form is
clicked?

Options :
Answer: B
Question 4

Which of the following service catalogs are available OOTB as demo data? (Choose two.)

Options :
Answer: B,C
Question 5

What defines the required approvals and the associated conditions for a change model? 

Options :
Answer: A
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