Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options :

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Question 2

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

Options :

A :

All three MID Servers will be used during the Port Scan phase and all three will be used during theclassification phase.

B :

Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.

C :

Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.

D :

All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.

Answer: A

Question 3

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

Options :

A :

Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

B : Resume discovery and Run discovery are functionally identical

C :

Resume discovery discovers part of the service map while Run discovery discovers the entire service map

D :

Resume discovery discovers the entire service map while Run discovery discovers part of the service map

Answer: C

Question 4

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Options :

A : Initiates on HTTPS

B : Responds on HTTPS

C : Responds on HTTP

D : Initiates on HTTP

Answer: A

Question 5

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

Options :

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

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