Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options :

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Question 2

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

Options :

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

Question 3

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Options :

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Question 4

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

Options :

A : Windows Active Directory Servers

B : Windows DHCP Servers

C : Windows Domain Controller Servers

D : Windows DNS Servers

Answer: A

Question 5

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

Options :

A :

Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

B : Resume discovery and Run discovery are functionally identical

C :

Resume discovery discovers part of the service map while Run discovery discovers the entire service map

D :

Resume discovery discovers the entire service map while Run discovery discovers part of the service map

Answer: C

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