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Question 1

A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

Options :

A : calibrates its measurement and test equipment in accordance with the ISO 17025 standard

B : produces specified products or services while reducing its investment in appraisal and prevention processes

C : has achieved superior ratings from a consumer advocacy group

D : produces products or services that consistently meet or exceed customer requirements

Answer: D

Question 2

Which of the following factors is critical in the selection of an effective training delivery method?

Options :

A : The trainees

B : The training manual

C : The training material

D : The training plan

Answer: A

Question 3

The first step to establishing a supplier certification program is to:

Options :

A : develop and distribute a requirements manual to potential suppliers

B : establish and distribute the supplier audit schedule

C : identify the existing long-term suppliers

D : document the program goals and define various responsibilities

Answer: C

Question 4

All but one of the following represents good communicating skill. Which one does not?

Options :

A : Body language and voice convey the same message.

B : Use open-ended and closed questions at appropriate times.

C : Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.

D : Use a paraphrasing technique to clarify your understanding of what was said.

Answer: C

Question 5

Total productive maintenance (TPM) is best described as a method:

Options :

A : that includes prevention, improvement of productivity, and involves experts and operators

B : similar to preventive maintenance and is relegated to the maintenance department

C : used to translate user demands into design quality

D : that displays a project’s key activities and duration

Answer: B