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In time of financial stress, training is often one of the first functions to be discontinued, because:I: Training is not considered part of the strategic plan.II: Training is treated as a cost with no quantifiable benefits.III: Management does not understand the connection between building and sustaining the organization’s competencies and achieving profitability.IV: The correlation between the function of training and the function of product realization has not been established.

A machining process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more. The engineer turned the idea over to the machining department leadership, who reviewed the suggestion and, without further consultation, made a decision on the proposed purchase. This decision-making process is typical of which of the following types of organizational structures?

Which of the following is an internal failure cost?

When the human resources (HR) department provides training throughout the organization, which of the following would be considered an internal customer?

Which of the following factors is critical in the selection of an effective training delivery method?