Question 1

In computing ROTI, which of the following would not be considered a training cost?

Options :

A : Trainer ’s travel and living expenses

B : Employee turnover

C : Computer purchased solely for the training

D : Participants’ time away from their jobs

Answer: B

Question 2

A machining process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more. The engineer turned the idea over to the machining department leadership, who reviewed the suggestion and, without further consultation, made a decision on the proposed purchase. This decision-making process is typical of which of the following types of organizational structures?

Options :

A : Matrix

B : Functional

C : Cross-functional

D : Vertical

Answer: B

Question 3

A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

Options :

A : calibrates its measurement and test equipment in accordance with the ISO 17025 standard

B : produces specified products or services while reducing its investment in appraisal and prevention processes

C : has achieved superior ratings from a consumer advocacy group

D : produces products or services that consistently meet or exceed customer requirements

Answer: D

Question 4

Categorizing the cost of quality into failure costs, appraisal costs, and prevention costs is essential to be able to:

Options :

A : Reduce the total cost of quality to as near zero as possible.

B : Allocate efforts to effectively balance reduction of failures with detection of failures, as well as preventing failures.

C : Substantially increase appraisal costs to detect failures before shipment.

D : Virtually eliminate appraisal costs by adding to prevention efforts.

Answer: A

Question 5

When a project requires collaboration among different functional areas, the first step for the project manager should be to:

Options :

A : develop a schedule that includes all project activities from beginning to end

B : choose project members on the basis their previous project experience

C : determine who should attend project update meetings

D : gain support from the area managers whose staff will be serving on the project

Answer: B

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