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Question 1

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

Options :

A : Conduct a capabilities assessment

B : Calculate return on investment (ROI)

C : Perform a process risk assessment.

Answer: C

Question 2

An enterprise that specializes in software development is designing a new IT governance system as part of a transition from traditional waterfall to a more agile approach. Which step in the design phase would this transition impact the MOST?

Options :

A : Compliance requirements

B : Implementation method

C : Sourcing model

Answer: B

Question 3

Which of the following BEST describes the “managed innovation” management objective of the COBIT core model?

Options :

A : Optimize available IT capabilities to support the IT strategy and roadmap

B : Achieve competitive advantage, improve customer experience and improve operational effectiveness.

C : Support the digital transformation strategy of the organization and deliver the desired value.

Answer: B

Question 4

Which of the following would be an appropriate metric to align with a goal of “Delivery of programs on time, on budget, and meeting requirements and quality standards”?

Options :

A : Percent of stakeholders satisfied with program/project quality

B : Percent of business staff satisfied that IT service delivery meets agreed service levels

C : Level of user satisfaction with the quality and availability of I&T-related management information

Answer: A

Question 5

When Tailoring a governance system, what would be the MOST appropriate level of threat landscape for an enterprise in the health care sector?

Options :

A : Normal

B : Low

C : High

D : Critical

Answer: C