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Question 1

Which of the following would be an appropriate metric to align with a goal of “Delivery of programs on time, on budget, and meeting requirements and quality standards”?

Options :

A : Percent of stakeholders satisfied with program/project quality

B : Percent of business staff satisfied that IT service delivery meets agreed service levels

C : Level of user satisfaction with the quality and availability of I&T-related management information

Answer: A

Question 2

When Tailoring a governance system, what would be the MOST appropriate level of threat landscape for an enterprise in the health care sector?

Options :

A : Normal

B : Low

C : High

D : Critical

Answer: C

Question 3

An enterprise is not having success implementing IT governance because key staff are not participating in planning meetings. What is the MOST likely underlying cause?

Options :

A : Lack of consequences for not attending

B : Failure to utilize program management principles

C : Lack of senior leadership commitment

Answer: C

Question 4

Which enterprise role ensures the board is kept informed of major decisions related to value delivery of I&T deployment in accordance with the enterprise strategy?

Options :

A : Chief information officer

B : Executive committee

C : Chief executive officer

Answer: A

Question 5

Which of the following performance measures is used to assess a specific focus area?

Options :

A : Maturity level

B : Key goal indicator

C : Process capability rating

Answer: A