Question 1

A home health agency’s Performance Improvement Committee has decided to base staff educational programs onaggregated occurrence report data. Due to budgetary and time constraints, not every area identified from the data can be addressed. Which of the following would be most useful to the committee in determining their educational targets?

Options :

A : force field analysis

B : control chart

C : Pareto chart

D : scattergram

Answer: C

Question 2

A healthcare quality Improvement team is working on an action plan to address medication system defects. Based on the data from the chart below, what would be the next step?

Options :

A : Begin working to address the "Administration" defects.

B : Conduct further analysis on "Administration" defects.

C : Conduct further analysis on "Other" defects.

D : Begin working to address the "Other" defects.

Answer: B

Question 3

A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

Options :

A : appropriateness.

B : process.

C : prevalence.

D : efficacy.

Answer: D

Question 4

Which of the following is the best tool to report process improvements to a quality committee?

Options :

A : Histogram

B : Flow Chart

C : Scatterplot

D : Control Chart

Answer: D

Question 5

Each department in a hospital self-monitors and reports hand hygiene data each quarter. Results typically fall within the 58-72% range, with the exception of Respiratory Therapy, whichconsistently reports 100% compliance. Which of the following steps should a healthcare quality professional take next?

Options :

A : Provide remedial hand hygiene training for the lowest scoring departments.

B : Recognize the Respiratory Therapy department for its outstanding compliance.

C : Validate that the Respiratory Therapy results are accurate.

D : Require departments not achieving at least 95% compliance to develop corrective action plans.

Answer: C

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