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Question 1

When prioritizing quality improvement initiatives, which of the following should take the highest priority?

Options :

A : a high-performing patient experience metric with one month of decreased performance

B : a process to comply with a new regulatory requirement beginning in the next quarter

C : a high-risk, low-volume process with common cause variation in the past quarter

D : an outcome measure outperforming the benchmark for the past 12 months

Answer: B

Question 2

A rapid cycleimprovement team has met for six months. The team set a clear aim, gathered data, and identified barriers, but has not conducted any tests of change. Team members are also not completing assignments. Which of the following tools should be used to get the team back on track?

Options :

A : Gantt chart

B : Ishikawa diagram

C : spaghetti diagram

D : value stream map

Answer: A

Question 3

Which of the following regulatory agencies overseedevelopment of electronic clinical quality measures (eCQMs)?

Options :

A : Occupational Safety and Health Association (OSHA)

B : The Joint Commission (TJC)

C : Centers for Medicare and Medicaid Services (CMS)

D : DNV GL Healthcare

Answer: A

Question 4

Which of the following is the key responsibility of a healthcare quality professional in all types of facilities and organizations?

Options :

A : Coordinate internal support for quality improvement activities.

B : Identify safety issues of the facility.

C : Resolve the management problems of the organization.

D : Correct clinical quality problems.

Answer: A

Question 5

A positive correlation Is seen in a scatter diagram when

Options :

A : increases on the x-axisrelate to decreases on the y-axis.

B : there is a scattering of points in a triangular pattern.

C : there is a scattering of points in a circular pattern.

D : increases on the x-axis relate to increases on the y-axis.

Answer: D