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Question 1

Four surgical centers formed a collaboration to reduce post-operative infection rates. The goal was to reduce infection rates by 20% from baseline. Which center met the goal?

Options :

A : Center A

B : Center B

C : Center C

D : Center D

Answer: D

Question 2

In recent months, the amount of time It takes for Insurance claims to be submitted has increased significantly, resulting in the hospital not being paid in a timely manner. Which of the following Is the quality professional's best course of action?

Options :

A : Assemble a work group and facilitate the development of a fishbone diagram.

B : Work with Involved stakeholders to develop a radar chart.

C : Design a check sheet for the employees to systematically record the completed tasks.

D : Work with the claims manager to develop a Gantt chart.

Answer: A

Question 3

Which of the following technology enhancements will help the hospital most accurately identify hospitalacquired condition rates?

Options :

A : Computer assisted coding for ICD-10

B : Computerized physician order entry for laboratory tests

C : Electronic health record alerts for present on admission indicators

D : Electronically delivered medical record queries for physicians

Answer: C

Question 4

How can a quality professional best engage stakeholders in the organization's quality efforts?

Options :

A : Report key performance indicators to board members

B : Initiate physician-related quality projects

C : Include frontline staff on quality and safety committees

D : Share process indicator dashboard with midlevel leaders

Answer: C

Question 5

Which of the following is an important characteristic of a performance indicator?

Options :

A : time-limited

B : process-oriented

C : measurable

D : outcome-oriented

Answer: C