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Question 1

Which of the following is an example of a structural measure?

Options :

A : average medication administration time

B : proportion of board-certified physicians on staff

C : percent of documents without errors

D : rate of healthcare acquired Infections

Answer: B

Question 2

Which of the following Is the best example of effective learning in a learning organization?

Options :

A : management team taking a posttest after reading a bulletin on a regulatory standard

B : management team auditing staff performance after a training program

C : staff watching a video on how to complete a patient admission assessment

D : staff using the results of a root cause analysis to change processes and improve patient safety

Answer: D

Question 3

Quality measures must be relevant, scientifically sound, and

Options :

A : Confidential

B : Inexpensive

C : Feasible

D : Flexible

Answer: C

Question 4

A quality professional is conducting a root cause analysis related to a sentinel event. Which tool would be most useful to identify potential causes of the event?

Options :

A : Prioritization matrix

B : Spaghetti diagram

C : Failure mode and effects analysis (FMEA)

D : Fishbone diagram

Answer: D

Question 5

The health department cited a clinic for storing used instruments improperly. From aquality perspective, which of the following should be done first?

Options :

A : Prepare a detailed action plan.

B : Educate staff on the requirements.

C : Conduct an audit of the corrective action.

D : Submit a statement of deficiencies.

Answer: B