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Question 1

In a rapidly changing business environment, a primary advantage of an effective customer relationship management (CRM) program is:

Options :

A : reduced forecast variability.

B : fewer customer order changes.

C : fewer customer defections.

D : earlier Identification of shifts Incustomer preferences.

Answer: D

Question 2

When the discrete available-to-promise (ATP) method is used, the master production receipt quantity is committed to:

Options :

A : any request for shipment prior to the planning time fence.

B : any request for shipment prior to the demand time fence (DTF).

C : requests only for shipment before the next master production schedule (MPS) receipt.

D : requests only for shipment in the period of the receipt.

Answer: C

Question 3

The primary consideration In maintenance, repair, and operating (MRO) supply systems typically is:

Options :

A : order quantity.

B : stockout costs.

C : carrying costs.

D : shelf life.

Answer: B

Question 4

Which of the following prioritization rules will have the greatest impact In reducing the number of orders In queue?

Options :

A : Critical ratio

B : Shortest processing time

C : Fewest operations remaining

D : First come, first served

Answer: B

Question 5

Which of the following systems would be the most cost-efficient for inventory management of a low value item?

Options :

A : Order point

B : Material requirements planning (MRP)

C : Periodic review

D : Economic order quantity(EOQ)

Answer: C