Question 1

Select four true statements about heuristic evaluation.

Options :

A : Users are asked to report subjective data into a questionnaire based on their experience of using an interactive system

B : A heuristic evaluation is a specific form of a usability inspection that is guided by a list of approximately 10 heuristics.

C : Can be used to evaluate users1 satisfaction with an interactive system and to gather information on the context of use.

D : A usability inspection in which one or more evaluators compare an interactive system to a list of heuristics and identify where the interactive system does not follow those heuristics.

E : Heuristics are a problem-solving method that uses shortcuts to produce good-enough solutions given a limited time frame or deadline.

F : Heuristic evaluation is a usability inspection method

Answer: A,B,D

Question 2

What are qualitative user requirements?

Options :

A : Qualitative user requirements set measurable goals for usability and user experience.

B :

Qualitative user requirements address the way in which the interactive system is used to arrive at a user

goal

C : Qualitative user requirements address the way in which the system is designed

D :

Qualitative user requirements provide a basis for the design of the interactive system and can be verified

by evaluating the interactive system.

E :

Qualitative user requirements qualify the need for the user requirement in question

F : Qualitative user requirements set measurable design on quantitative user requirements

Answer: B,D

Question 3

A colleague is planning interviews with users of a restaurant review system. Among other questions, their

interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

Options :

A : Closed

B : Formative

C : Leading

D : Neutral

E : Open

F : Summative

Answer: A,D

Question 4

Which one of the following is NOT a typical rating of a usability finding?

Options :

A : Positive finding

B : Minor problem

C : Major problem

D : Critical problem

E : Essential problem (must be fixed regardless of cost)

F : Catastrophic problem (life-threatening problem)

Answer: D

Question 5

Which three of the following deliverables are created during the activity "Understand and specify the context

of use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

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