Question 1

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Options :

A : Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

B : Users liked the modern look of the website

C : When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

D : All users were able to purchase return tickets from Oxford to London very quickly

E : Users with limited vision spent a lot of time reading the tiny fonts used on the website

F : Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer: A

Question 2

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

Options :

A : Pop-ups regularly appear over the text, leading users to become angry and frustrated

B : Users frequently mention that they like the layout of the website

C : If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again

D : The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

E : Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

F : The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Answer: A,B

Question 3

What is a contextual interview?

Options :

A :

A contextual interview takes place at any other location than the location where the user-s interaction

with the interactive system usually takes place, for example in a neutral environment, not their home or

in a shop.

B :

An contextual interview takes place in a neutral environment, for example in a meeting room.

C :

A contextual interview takes place at the location where the user-s interaction with the interactive system

usually takes place, for example the user-s workplace, their home or in a shop

D : Establishes focus groups

Answer: C

Question 4

Which one of the terms below best describes the following statement?

80% of 25 users who have used the car rental website at least twice before must be able to rent a car at

Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5

minutes.

Options :

A : Low-fidelity prototype requirement

B : Use scenario

C : Test task

D : User need

E : Quantitative user requirement

F : Qualitative user requirement

Answer: A

Question 5

Which two of the following statements best describe why it's important to distinguish between tasks and

subtasks?

Options :

A :

Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

Confidently Practice Online with Free CPUX-F_Syll2018 Exam Cram

Buying Options: