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Question 1

The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

Options :

A : Aesthetics of experience, focusing on usability

B : Engineering, focusing on reliability and safety

C : Performance, focusing on functionality

D : Structure, focusing on building construction

Answer: A

Question 2

Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

Options :

A : Asking patients to react to a completed solution after leadership has already approved it

B :

Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation

C : Using only complaint data as the organization’s patient voice

D : Limiting patient participation to annual recognition events

Answer: B

Question 3

Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:

Options :

A : Full knowledge of cultural practices and beliefs.

B : Effective cross-cultural communication.

C : Supervising a multicultural workforce.

D : Working effectively in diverse teams.

Answer: A

Question 4

A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

Options :

A : Implement a patient and family focus group.

B : Create patient satisfaction measurement tools.

C : Reward and recognize staff to reinforce good behavior.

D : Obtain the latest satisfaction measurements.

Answer: D

Question 5

What is the median for this group of numbers? 13, 18, 13, 14, 13, 16, 14, 21, 13

Options :

A : 13

B : 14

C : 15

D : 18

Answer: B