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Question 1

In an ISO-compliant quality system, which of the following methods would be most effective for identifying employee training needs?

Options :

A : Allowing employees to identify their own training needs

B : Conducting a needs analysis for each job category

C : Requiring all employees to complete the same training courses

D : Requiring supervisors to identify training for their employees

Answer: B

Question 2

Failure mode, effect, and criticality analysis, (FMECA) is primarily for the purpose of

Options :

A : Learning as much about the item as possible after qualification test.

B : Determining the way an item will most likely fail to help obtain design and procedural safeguards against such failures.

C : Determining, by extensive analysis, the reliability of an item.

D : Determining the cause of a failure, by dissecting the item, to help obtain corrective action.

Answer: B

Question 3

Rank in order from first to last, the following steps in analyzing experiments. 1. Performing hypothesis tests on factors 2. Estimating a mathematical model 3. Checking assumptions 4. Using the model for prediction

Options :

A : 1,3,2,4

B : 1,4,2,3

C : 2,4,2,1

D : 3,2,4,1

Answer: A

Question 4

The following chart is being used to monitor a process. What do points X and Y. and region Z represent on the chart?

Options :

A : Special causes of variation

B : Changes in raw materials

C : Common causes of variation

D : Statistically stable variation

Answer: A

Question 5

When nonconforming items are found, which of the following actions should be taken first?

Options :

A : A Retest

B : Destruction

C : Identification

D : Return to supplier

Answer: C