Question 1

Michael is a sales manager who wants to track the performance of his team and identify areas for improvement.

Which of the following sales productivity features can help him achieve this goal?

Options :

A : Collaborative forecasting

B : Sales path

C : Lightning dialer

D : Sales analytics

Answer: D

Question 2

Which wizard should you use to set up an approval process that uses just a single step?

Options :

A : Process Visualizer

B : Standard Wizard

C : Jump Start Wizard

D : Process Builder

Answer: C

Question 3

An administrator at Universal Container needs an automated way to delete records based on

field values.

What automated solution should the administrator use?

Options :

A : Workflow

B : Process Builder

C : Flow Builder

D : Automation Studio

Answer: C

Question 4

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

Options :

A : Review the Security token.

B : Review the password history.

C : Review the Password policies.

D : Review the Login history

Answer: D

Question 5

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

Options :

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

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