Question 1

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.

Which action should the administrator take to meet this requirement?

Options :

A : Use Salesforce REST API to create the object and also import the data.

B : Use Lightning Object Creator to create the object and also import the data.

C : Use Schema Builder to create the object and also import the data.

D : Use Object Manager to create the object and also import the data.

Answer: A

Question 2

The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.

Which two processes should the administrator review? Choose 2 answers

Options :

A : Time-Based Workflows

B : Paused now Interviews

C : Apex Triggers

D : Debug Logs

Answer: A,D

Question 3

Your organization needs to back up a large amount of Salesforce data, including files and attachments, into a data lake for compliance purposes. The backup process should be efficient and secure.

Which of the following methods should you use to achieve this?

Options :

A : Use the Bulk API with encryption to export data from Salesforce and load it into the data lake

B : Use Salesforce Connect with an OData adapter to access the data lake

C : Use a custom Apex REST service with encryption to expose the Salesforce data

D : Use the REST API with encryption to export data from Salesforce and load it into the data lake

Answer: A

Question 4

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 5

In a complex business model with Person Accounts, which of the following statements is true regarding the relationship between Person Accounts and Opportunities?

Options :

A : Person Accounts cannot be related to Opportunities

B : Person Accounts can only be related to Opportunities through a custom junction object

C : Person Accounts are automatically related to all Opportunities within the same territory

D : Person Accounts can be directly related to Opportunities, similar to Business Accounts

Answer: D

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