Question 1

Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?

Options :

A : Assign all users to a region, build a report using user login history, and filter on region.

B : Create an Opportunity report per region, filtering by User.

C : Ask each regional sales manager to run the standard User Adoption report.

D : Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

Answer: D

Question 2

Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Options :

A : Create Opportunity Teams to manage Tasks.

B : Leave the Task-s Assigned To held bank

C : Use workflows to create a Task for each team member.

D : Assign Tasks to a queue to share work efficiently.

Answer: D

Question 3

After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, some

opportunities appear in the incorrect forecast category.

How should a consultant troubleshoot this issue efficiently?

Options :

A : Write a conditional validation rule on the Forecast Category field.

B : Make the Forecast Category a required field on relevant Opportunity page layouts.

C : Create a report to determine the number of opportunities in each forecast category.

D : Verify the Stage to Forecast Category Mappings on the Opportunity object

Answer: D

Question 4

Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?

Options :

A :

Develop a new Sates Console app including opportunities.

B :

Select the Split View option from the My Opportunities list view.

C : Create a dashboard with reports on My Opportunities.

Answer: B

Question 5

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week. What should a consultant do in response to this news?

Options :

A :

Use the downtime to develop User Acceptance Testing (UAT) scripts.

B :

Update the project plan and communicate it to stakeholders.

C :

Ask the client to sign off on requirements and start the Build phase.

Answer: B

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