Question 1

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.

Which two Salesforce features should a consultant recommend to meet this requirement

Choose 2 answers

Options :

A : Enable Orders without Price Books.

B : Enable Zero Quantity Orders.

C : Enable Negative Quantity for Order Products.

D : Enable Reduction Orders.

Answer: B,D

Question 2

A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks.

Which step should the consultant complete next?

Options :

A : Upgrade to the latest Salesforce Release.

B : Sign off on the statement of work.

C : Deliver training.

D : Complete a post-mortem.

Answer: C

Question 3

Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

Options :

A : Use Contacts for retail customers and use Accounts to maintain relationships.

B :

Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.

C : Create a custom field to establish relationship and create files among Person Accounts.

Answer: B

Question 4

A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organizationwide default setting for Account is Private. What happens if a sales rep has access to a parent account?

Options :

A : Access to child account records is granted via the Account Hierarchy.

B : Access to child account records needs to be shared manually,

C : Access to child account records is controlled by default Account Teams.

Answer: B

Question 5

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after thelead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

Options :

A : Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".

B :

Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.

C :

Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

Answer: A

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