Question 1

What are the 5 provided Roles by ServiceNow?

Options :

A : System Administrator: The admin role provides access to all platform features, applications, functions and data.

B : Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C : Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D : Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E : Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer: A,B,C,D,E

Question 2

A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Options :

A : Additional Info

B : More Info

C : Related Links

D : Related Lists

Answer: D

Question 3

What is the system behaviour when applying a data policy to the list view to make a field read-only?

Options :

A : The field will appear to be editable, but the update will fail.

B : The field will be hidden from the list view and cannot be added back to the personalised list.

C : The field will still be editable and can be successfully updated.

D : The field will appear read-only and cannot be updated.

Answer: A

Question 4

What do you need to do before you can use an Application-based trigger in your flow?

Options :

A : Activate application trigger spoke

B : Activate trigger security rules

C : Activate application spoke, and plug-ins as needed

D : Assign Application trigger role [sn_app_trigger_write] to SME

E : Activate application plugins only

Answer: C

Question 5

Which user authentication method is used when it authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance?

Options :

A : Digest Token

B : Local database

C : Multi-factor

D : External Single Sign-on (SSO)

Answer: D

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