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Question 1

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Options :

A : On the list of records, locate the right-click on the Resolved value, select Exclude.

B : Click Funnel icon, click AND, Select Resolved, is Not State click Run

C : On state column title, right-click, select Filter Out > Resolved

D : On Search, select State, type not Resolved, press enter

E : On the list of records, locate and right-click on the Resolved value, select Filter Out

Answer: E

Question 2

What role is required to create record producers to allow users to raise their issues or enquiries directly from the Service Catalogue?

Options :

A : incident_manager

B : catalog_admin

C : catalog_item_designer

D : itil_admin

Answer: B

Question 3

When moving multiple update sets at one time, what might you do to facilitate the move?

Options :

A : Batch

B : Verify

C : Test

D : Preview

Answer: D

Question 4

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?My Groups Work

Options :

A : My Groups Work

B : My Teams Work

C : My Groups Tasks

D : My Teams Tasks

Answer: A

Question 5

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options :

A : Agent Workspace

B : Chat bot

C : Virtual Agent

D : Knowledge Chat

E : Now Support

Answer: C