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Practice your Customer Service certification test with free CSFX exam cram and take control of your certification preparation. At FreeExamCram, you can practice online for free using real CSFX exam dumps, verified questions, and expert-designed free online practice tests. Moreover our IBS CSFX exam cram backed by our confidence-boosting refund guarantee.

Exam Code: CSFX
Exam Questions: 166
Customer Service
Updated: 06 Jan, 2026
Viewing Page : 1 - 17
Practicing : 1 - 5 of 166 Questions
Question 1

Customer expectations:

Options :
Answer: B
Question 2

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

Options :
Answer: C
Question 3

The three generally recognised types of customer are assertive, analytical and:

Options :
Answer: B
Question 4

Which of the following is the most important reason for getting customer feedback:

Options :
Answer: A
Question 5

A customer who is an Amiable Type would typically be classed as:

Options :
Answer: D
Viewing Page : 1 - 17
Practicing : 1 - 5 of 166 Questions

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